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# Deskside Support Technician - Level 1

- **Company:** Perimeterwatch Technologies Inc.
- **Location:** Stamford, CT, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Backup Devices, Computer Networks, System Configuration, Desktop Computing, Network Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Network Server
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0a4be3ce8f5a7aa6

## About the Role

* High school diploma or equivalent; associate degree in IT or related field preferred.
 * Proven experience in a helpdesk or similar role is highly desirable.
 * Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory.
 * Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus.
 * Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued.
 * Strong problem-solving, troubleshooting, and critical thinking skills.
 * Excellent communication, interpersonal, and customer service abilities.
 * Ability to work independently and as part of a collaborative team.
 * Positive attitude, strong work ethic, and willingness to adapt to new technologies and procedures., * Must be willing to undergo a background check
 * Must have authorization to work within the U.S
 * Must be able to commute to location

## Description

* Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions.
 * Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction.
 * Create, manage, and maintain workflows, dashboards, and reports within the ticketing platform to improve tracking and visibility of support activities.
 * Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices.
 * Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals.
 * Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment.
 * Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions.
 * Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary.
 * Assist with user account setup and maintenance in Active Directory and other IT systems.
 * Ensure IT inventory is managed and properly tracked.
 * Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues.
 * Follow established troubleshooting procedures and participate in ongoing training to stay current with emerging technologies.