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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** OX Floors - **Location:** Port St. Lucie, FL, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Software Applications, Backup Devices, VoIP, Business Software, Business Systems, Software as a Service, Cyber Security, Data Systems, Multi-Factor Authentication, Monitoring of Systems, Network Connections, Network Administration, Product Software Implementation Methods, Systems Integration, Wi-Fi Technology, Network Routers, Tablet Computers, Gsuite, User Accounts - **Published:** September 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=66053d6fdc003103 ## About the Role * 3+ years of experience in IT support, systems administration, network administration, or a related field. * Strong troubleshooting and problem-solving skills. * Experience supporting Windows computers and common business software. * Knowledge of networking, Wi-Fi, hardware, software, and cybersecurity. * Experience managing user accounts and access permissions. * Strong understanding of Microsoft 365, Google Workspace, or similar business platforms. * Experience with CRM and business management software preferred. * Strong communication and customer-service skills. * Ability to work independently and prioritize multiple issues. * Ability to support a growing, multi-location organization. * Experience with AI tools and automation is a plus. Preferred Skills * Microsoft 365 administration * Google Workspace administration * Networking and Wi-Fi * Cybersecurity * Cloud-based applications * CRM systems * VoIP / business phone systems * Hardware deployment * Data backup and recovery * Software integrations * AI tools and automation * IT asset management * Help desk / ticketing systems Pay: $22.00 - $32.00 per hour Application Question(s): * Are you willing to undergo a background check and drug test? Experience: * IT: 3 years (Required) ## Description OX Floors is a rapidly growing concrete coatings company seeking a hands-on IT Specialist to oversee the company's technology infrastructure, systems, equipment, software, and day-to-day technical support. This position will be responsible for keeping OX Floors' technology running reliably across offices, sales teams, call centers, manufacturing operations, field employees, and management. The ideal candidate is a problem solver who can work independently, respond quickly to issues, and help the company implement technology that improves productivity and efficiency. Key ResponsibilitiesIT Support & Troubleshooting * Provide day-to-day technical support for employees across the organization. * Troubleshoot computers, laptops, monitors, printers, phones, tablets, Wi-Fi, and other technology. * Set up and configure new employee workstations and equipment. * Resolve hardware, software, network, and connectivity issues. * Maintain accurate records of company technology assets and equipment. * Provide remote and on-site technical support as needed. Network & Systems Management * Maintain company networks, Wi-Fi systems, routers, switches, and related infrastructure. * Monitor system performance and troubleshoot connectivity issues. * Manage user accounts, permissions, passwords, and access to company systems. * Maintain reliable connectivity between OX Floors offices and locations. * Coordinate with outside IT vendors and technology providers when necessary. Software & Business Systems * Manage and support company software applications and technology platforms. * Assist employees with CRM, scheduling, sales, accounting, communication, and operational software. * Identify technology problems that are slowing down employees or business processes. * Evaluate new software and technology solutions that can improve efficiency. * Assist with software implementation, updates, integrations, and user training. * Maintain documentation for important systems and processes. Cybersecurity & Data Protection * Maintain company cybersecurity standards and best practices. * Manage antivirus, endpoint protection, multi-factor authentication, and access controls. * Monitor for potential security threats and respond to security incidents. * Ensure employees follow company technology and security policies. * Help protect company data, customer information, financial information, and proprietary business information. * Maintain and test backup procedures for critical company data. Employee Onboarding & Offboarding * Set up computers, email accounts, software, phones, and system access for new employees. * Ensure new employees have the technology and access needed to perform their jobs on day one. * Remove system access and recover company equipment when employees leave the company. * Maintain accurate employee technology and access records. Phones & Communications * Support company phone systems, business phone applications, and communication platforms. * Troubleshoot call center technology and communication issues. * Assist with employee communication tools such as email, messaging, video conferencing, and related systems. * Work with vendors to maintain reliable communication systems. Technology Improvement * Identify opportunities to automate repetitive tasks and improve internal processes. * Recommend technology upgrades based on business needs and return on investment. * Help integrate technology across sales, marketing, call center, operations, installation, manufacturing, and administration. * Stay current with emerging technology, AI tools, cybersecurity, and business technology solutions. * Help OX Floors leverage technology to support continued growth. Call Center & Sales Technology Because OX Floors relies heavily on sales and appointment-setting operations, this position will provide technical support for: * Call center computers and equipment. * Dialers and phone systems. * CRM systems. * Lead management systems. * Appointment-setting software. * Sales representatives' mobile technology. * Internet and network connectivity. * Reporting and data systems. * Technology integrations between sales and operational platforms.