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# Support Services Specialist - College of Dentistry

- **Company:** University of Iowa
- **Location:** Iowa City, IA, United States
- **Salary:** $50,967.0
- **Contract:** Permanent contract
- **Skills:** Calendaring Software, Spreadsheets, Text Processing, Microsoft Office, Patient Management Software, Electronic Medical Records
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5cb0f53c10c951c5

## About the Role

* Bachelor's degree or an equivalent combination of education and relevant experience.
 * Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).
 * Relevant customer service experience (in-person and over the phone).
 * Experience utilizing active conflict management/resolution skills and de-escalation techniques.
 * Demonstrated the ability to problem solve and think independently in a fast paced environment.
 * Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.
 * Excellent written, verbal, and interpersonal communication skills.

Desirable:

 * Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
 * Experience utilizing electronic health records or confidential/HIPPA protected information.
 * Knowledge of basic dental terminology.
 * Complex scheduling experience for multiple providers in a healthcare environment.

## Description

* Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.
 * Patient interactions by phone or in-person.
 * Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)
 * Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.
 * Data entry into the patient management system for basic patient demographics, insurance, and appointment information.
 * May coordinate and modify Faculty, Resident, and student provider master schedules.
 * Train co-workers on clinic workflow, policies, paperwork.
 * May orient and educate dental students on clinic protocol and procedures.
 * Verify patient insurance eligibility and coverage.