> Markdown version of [/jobs/ext/3390025-servicenow-technical-architect](https://www.wearedevelopers.com/jobs/ext/3390025-servicenow-technical-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ServiceNow Technical Architect

- **Company:** Apptad Inc.
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Application Integration Architecture, Cloud Computing, Configuration Management Databases, Identity and Access Management, Knowledge Management, Runbook, Search Technologies, Enterprise Software Applications, ServiceNow IT Service Management, Backend, Information Technology, Enterprise Integration, Artificial Intelligence Markup Language (AIML), Servicenow
- **Published:** September 10, 2026
- **Apply:** https://www.careerjet.com/jobad/us18740e42886e7d1fbcd8ca2d62c48467

## About the Role

Enterprise integration architecture using RESTSOAP APIs
HRIAM integration understanding for provisioning and deprovisioning
ITIL process design across Incident Change Request and Knowledge Management
Runbook automation and infrastructure operations knowledge
Cloud resource provisioning workflows
Architecture documentation solution governance and design authority experience
Preferred Experience
12 years of IT experience
7 years of ServiceNow implementation experience
3 years in ServiceNow Solution Architect Technical Architect roles
Experience in ServiceNow ITSM ITOM transformation programs
Skills
Mandatory Skills : ServiceNow CMDB, ServiceNow ITOM-Discovery, ServiceNow ITOM-Service Mapping, ServiceNow ITSM

## Description

We are looking for a ServiceNow Solution Architect to design the end to end architecture for a ServiceNow ITSM Professional Plus and ITOM Professional Plus automation program
The architect will define solution blueprints across change risk scoring service catalog automation incident intelligence knowledge automation integration orchestration and operational runbook automation
The attached scope specifically calls for ITSM automation ITOM change risk scoring AIML driven incident routing predictive intelligence AI driven change risk prediction catalog orchestration and runbook automation, Define the overall ServiceNow solution architecture across ITSM ITOM AIML automation workflow orchestration catalog automation and operational automation
Architect ITOM based change risk scoring using configuration data service dependencies historical change patterns and operational insights
Design incident automation including ML based autocategorization assignment resolution recommendations and SLA escalation automation
Define service request automation patterns for provisioning deprovisioning software requests equipment ordering and cloud resource provisioning
Design runbook automation for server restarts log collection patching workflows and remediation
Establish integration architecture with HR IAM identity platforms monitoring tools enterprise applications and backend systems
Provide technical governance design review architecture documentation and implementation guidance to developers and consultants
Support knowledge automation architecture including AI search contextual recommendations knowledge gap detection and article creation
Primary Skills
ServiceNow ITSM architecture
ServiceNow ITOM architecture
ServiceNow CMDB Discovery Service Mapping and Change Management
ServiceNow Flow Designer Workflow Integration Hub
ITOM AIOps Event Management and operational automation
ServiceNow AI Predictive Intelligence Now Assist concepts, Finastra GPP Payments Platform Technical Architect Location:- Dallas, TX/ Charlotte, NC/ Pittsburgh, PA (Onsite, Need only) Contractual Position No of Position 1 Overall exp …

 + 16 hours ago
 + Apply easily


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care)
- [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development)
- [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)