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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Advanced - **Location:** Santa Fe Springs, CA, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Cloud Computing, Information Systems, Dynamic Host Configuration Protocol, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Azure Active Directory, Security Support Provider Interface, Microsoft SharePoint, TCP/IP, Transmission Control Protocol (TCP), Wi-Fi Technology, Office365, Peripherals, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Information Technology, Deployment Automation - **Published:** September 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=14aa28acefaa3d69 ## About the Role * 2+ years of professional help desk, desktop support, or information technology support experience in a business environment. * Experience supporting Windows 10 and Windows 11 computers, common peripherals, printers, mobile devices, and standard business applications. * Working knowledge of Microsoft 365 applications and basic user support for Microsoft Entra ID or Active Directory environments. * Understanding of computer hardware, software installation, user profiles, permissions, multifactor authentication, and common endpoint troubleshooting methods. * Basic understanding of TCP/IP networking, Wi-Fi, DHCP, DNS, VPNs, and systematic connectivity troubleshooting. * Experience using a service-desk ticketing system and remote-support tools. * Strong customer-service, communication, organization, documentation, and problem-solving skills. * Ability to prioritize multiple requests, work independently within assigned authority, follow established procedures, and escalate appropriately. * Ability to explain technical information clearly and respectfully to nontechnical users. * Ability to safely lift and move common IT equipment and work in office, shop, warehouse, and equipment-room environments as required. * Authorization to work in the United States. Preferred/Bonus Skills * Associate's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent training and experience. * Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or comparable credentials. * Experience with Microsoft Intune or another endpoint-management platform, Windows Autopilot, and cloud-managed devices. * Experience supporting users in a manufacturing, aerospace, engineering, distribution, quality, or field-service environment. * Exposure to ERP, QMS, PLM/PDM, CAD, manufacturing, warehouse, or field-service applications. * Experience assisting with CCTV, access-control, alarm, voice, conference-room, or other facility technology. * Bilingual English and Spanish communication skills. ## Description The successful candidate will document work accurately, follow established security and support procedures, maintain assigned equipment and records, and escalate advanced or business-critical issues to the appropriate Systems Administrator, Director of Information Technology, or approved service provider. This position has no direct reports or supervisory responsibilities., * Service Desk Support - Receive, prioritize, troubleshoot, document, and resolve incidents and service requests in accordance with established procedures, priorities, and service expectations. * End-User Assistance - Provide onsite and remote support to employees, communicate clearly, set appropriate expectations, and confirm successful resolution before closing requests. * Hardware and Software Support - Diagnose and resolve issues involving Windows computers, mobile devices, printers, monitors, docks, peripherals, approved software, and conference-room equipment. * Endpoint Deployment - Prepare, configure, image, deploy, replace, and recover computers and approved accessories for new hires, transfers, equipment refreshes, and other business needs. * Account and Access Support - Complete authorized password resets, multifactor authentication assistance, license assignments, and routine user-access changes in Microsoft 365, Microsoft Entra ID, Active Directory, and supported applications. * Microsoft 365 Support - Troubleshoot Outlook, Teams, OneDrive, SharePoint, and Microsoft desktop applications, escalating service or administrative issues outside the position's assigned permissions. * Connectivity Support - Troubleshoot basic wired and wireless connectivity, TCP/IP, DHCP, DNS, VPN, remote-access, and internet-access issues; collect diagnostic information and escalate advanced network problems. * Business Application Support - Provide first-level support for approved ERP, QMS, PLM/PDM, field-service, manufacturing, engineering, and other business applications within documented procedures. * Security Support - Follow AGSE security requirements and assist users with endpoint protection, encryption, patching, email security, multifactor authentication, and secure access; immediately report suspected security incidents or policy violations. * Asset and Inventory Records - Tag equipment and maintain accurate records for device assignments, accessories, software licenses, warranties, spare equipment, returns, and approved disposal. * Documentation - Create and update ticket notes, troubleshooting procedures, user instructions, knowledge-base articles, configuration records, and equipment documentation. * Onboarding and Offboarding - Complete assigned technology tasks for employee onboarding, transfers, and departures using approved checklists and authorization procedures. * Projects and Deployments - Assist with office moves, equipment installations, technology rollouts, system upgrades, inventory activities, testing, and user communications. * Vendor and Field-Service Coordination - Assist with scheduling, onsite access, troubleshooting information, and validation of work performed by approved vendors and service partners. * Escalation - Recognize issues requiring elevated permissions, specialized expertise, security response, vendor involvement, or management attention and escalate them promptly with complete supporting information. * Continuous Improvement - Identify recurring support issues, recommend updates to procedures or knowledge articles, and contribute to consistent service practices across AGSE locations. * After-Hours Support - Participate in occasional scheduled maintenance or after-hours support when business needs require, * Timely and accurate resolution of assigned incidents and service requests. * Clear communication, professional customer service, and dependable follow-through. * Complete ticket notes and accurate asset, access, licensing, and configuration records. * Proper handling and timely escalation of security, infrastructure, and business-critical issues. * Reliable completion of onboarding, equipment deployment, inventory, and project assignments. * Consistent compliance with AGSE security, documentation, change-management, and acceptable-use requirements. * Ongoing growth in technical capability, troubleshooting efficiency, and knowledge of AGSE systems. 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