> Markdown version of [/jobs/ext/339081-sap-customer-services-administrator](https://www.wearedevelopers.com/jobs/ext/339081-sap-customer-services-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP Customer Services Administrator - **Company:** U-POL Limited - **Location:** Wellingborough, UK - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Customer Data Management, Microsoft Office, Salesforce.Com, SAP (Applications), SAP S/4HANA, Zendesk - **Published:** June 12, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e119a22774e0dd47 ## About the Role Do you have experience in Salesforce?, * Fully fluent in English language, supported by strong communication and interpersonal skills. Additional language skills are very beneficial. * Must have experience in using SAP S/4HANA and Salesforce.com systems. * Proven experience in liaising with both internal stakeholders and external customers in a professional and effective manner. * Highly self-motivated with a strong work ethic, demonstrating initiative, a sense of urgency, and a proactive approach to continuous improvement. * Excellent organisational skills with the ability to multitask, prioritise workloads, and consistently meet deadlines. * Capable of working both collaboratively within a team and independently using own initiative. * Adaptable and resilient, with the ability to contribute to long-term projects and respond effectively to process and system changes. * Strong attention to detail, ensuring accuracy in data entry, order processing, and record-keeping. * Able to perform efficiently under pressure, maintaining a calm and professional approach during high workloads. * Proficient in Microsoft Office (minimum intermediate level), with strong Excel and overall IT skills. * Additional language skills considered a strong advantage. ## Description * Consistently deliver an exceptional, world-class standard of customer service across all communication channels, including telephone, written correspondence, and all day-to-day operational activities. * Provide strategic and comprehensive support to the sales function, actively contributing to the achievement of business development objectives and sales targets. * Produce, analyse, and present accurate and insightful sales and statistical reports to management, sales teams, and customers in a timely manner, as required. * Take a proactive leadership role in driving and contributing to both departmental and cross-functional business development initiatives, fostering collaboration and continuous improvement. Principal Accountabilities: * Process daily customer orders, ensuring accurate data entry and verifying credit control information, pricing, and delivery details prior to completion. * Act as the first point of contact for customers and Sales Representatives, providing timely and professional support. * Manage customer enquiries via email, telephone, and Zendesk, delivering efficient and customer-focused resolutions. * Provide frontline support to the Sales Team, handling queries related to pricing, product range, delivery schedules, delivery and product related issues, customer returns, credit notes, and promotional materials. * Liaise and coordinate effectively with internal departments including Distribution, Accounts, and Planning to ensure seamless service delivery. * Create and maintain new customer accounts, conducting appropriate vetting and compliance checks. * Maintain and updated customer data within internal systems, including contact details, pricing updates, and special delivery requirements. * Produce month-end cash collection reports and other regular and ad hoc reports for management, Area Sales Executives, and customers, often involving complex data analysis. * Lead and contribute to process, procedure, and systems improvement projects, working independently and collaboratively across teams. * Support colleagues within the Customer Services team as needed, promoting teamwork and operational efficiency. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) ## Related Articles - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)