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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operational Readiness Lead, Absence & Disability Programs - **Company:** MetLife - **Location:** United States - **Experience:** Expert - **Salary:** $65,000.0 - $88,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Artificial Intelligence, Data Analysis, Big Data, Catalyst (Software), Software Documentation, Data Integrity, Automation of Marketing, Information Technology - **Published:** September 13, 2026 - **Apply:** https://www.builtincolorado.com/job/operational-readiness-lead-absence-disability-programs-20587/11176496?handler=ApplyRedirect ## About the Role * Extensive experience in Absence, Leave Management, Disability Claims, or related operations. * Demonstrated people leadership experience with responsibility for coaching, development, and performance outcomes. * Strong knowledge of FMLA, ADA, state leave laws, PFML, disability programs, and regulatory frameworks. * Strong analytical, communication, stakeholder management, and problem-solving skills. * Ability to influence at all organizational levels and successfully lead through change., * Experience leading operational readiness, change management, system implementations, or migration initiatives. * Catalyst & Legacy claim system experience * Abstraks experience ## Description On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity The Operational Readiness Lead, Absence & Disability Programs is responsible for driving excellence across Absence, Leave, Disability, and Paid Family Leave programs while ensuring operational readiness for business transformations, migrations, system implementations, and process changes. The leader provides strategic direction, people leadership, technical expertise, coaching, and oversight to ensure compliant claim administration, workforce readiness, customer experience excellence, and successful delivery of migration initiatives. Key Responsibilities * Lead and develop a team of claim, absence, or operational professionals through coaching, performance management, and talent development. * Serve as a trusted advisor to senior leaders on absence and leave operations, workforce readiness, process optimization, and risk mitigation. * Lead cross-functional initiatives and represent the business area during strategic planning, projects, and transformation efforts. * Foster a culture of continuous improvement, customer focus, engagement, accountability, and sound decision-making. * Provide subject matter expertise for FMLA, ADA, state leave, PFML, disability, ERISA, and company leave programs. * Monitor quality, audit, and authority review results to identify trends, risks, and opportunities for improvement. * Lead operational readiness activities supporting system migrations, platform conversions, organizational changes, and process transformations. * Develop readiness plans that include training, communication, stakeholder engagement, risk assessments, testing support, and adoption strategies. * Assess workforce readiness and capability gaps; implement coaching and development plans to prepare teams for future-state operations. * Establish success metrics and monitor post-migration performance and quality. * Collaborate with project teams to ensure business requirements, operational impacts, and change management considerations are appropriately addressed., MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. This posting is for a current vacancy and is anticipated to remain open for at least 60 days from the listed posting date., Oversee DHMO quality management and utilization management governance, regulatory committees, audit readiness, corrective action monitoring, compliance reporting, and quality improvement. Analyze operational, financial, regulatory, satisfaction, grievance, and performance data to identify risks and trends. Develop governance processes, policies, reporting frameworks, and documentation standards. Partner with cross-functional stakeholders and leadership to improve compliance, organizational performance, member experience, and provider outcomes. Top Skills: ExcelMicrosoft PowerpointMicrosoft SharepointMicrosoft TeamsMicrosoft Word MetLife Consultant 10 Days Ago Remote or Hybrid United States 55K-70K Annually Mid level 55K-70K Annually Mid level Fintech * Information Technology * Insurance * Financial Services * Big Data Analytics Provides financial support for group insurance clients through billing management, financial reporting, data analysis, reconciliations, revenue projections, audits, and data integrity oversight. Partners with internal and external stakeholders on implementations, renewals, underwriting, and client presentations. Documents and improves financial processes, supports compliance requirements, monitors financial trends and metrics, and contributes to cross-functional initiatives that improve operational effectiveness. Top Skills: Ai-Enabled ToolsExcelMS Office MetLife