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# GainSight / Technical Onboarding Specialist

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $68,640.0 - $70,720.0
- **Contract:** Contract
- **Skills:** Software as a Service, Salesforce.Com, Zoho Office Suite, Hubspot
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.com/jobad/uscb4be29bd244a6b6a4d128158b0bc587

## About the Role

* Two or more years of experience in SaaS onboarding, CRM implementation, technical support, customer enablement, or a related role.
 * Working knowledge of CRM concepts, including users, stages, workflows, automations, lead routing, and integrations.
 * Experience with Follow Up Boss or a similar CRM platform such as Salesforce, HubSpot, or Zoho.
 * Strong customer-facing communication and facilitation skills.
 * Ability to explain technical concepts clearly to users with varying levels of experience.
 * Strong organization and follow-through across multiple concurrent customer engagements.
 * Comfort working within standardized processes, documentation requirements, and escalation procedures.
 * Customer-first judgment, patience, adaptability, and attention to detail.
 * Familiarity with real estate technology or the company ecosystem is a plus.

## Description

* As a Technical Onboarding Specialist, you'll guide customers through a structured Follow Up Boss onboarding experience.
 * You'll help customers complete core account setup, understand available self-service resources, resolve standard technical blockers, and transition successfully to their Customer Success Manager.

Note: GainSight experience is a must have.
What You'll Do:

 * Lead structured customer onboarding and readiness-review sessions.
 * Guide customers through core account setup, user activation, system connections, workflows, and automations.
 * Help customers use approved self-service resources to complete onboarding tasks independently.
 * Monitor onboarding progress, reinforce milestones, and address standard technical questions.
 * Troubleshoot common setup and integration issues, escalating complex matters through established support channels.
 * Maintain accurate implementation notes, milestones, risks, and status updates in internal systems.
 * Coordinate clear, timely handoffs to Customer Success.
 * Follow established onboarding playbooks while identifying opportunities to improve consistency and efficiency.


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