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# Executive Support Technician

- **Company:** Insight Global
- **Location:** Providence, RI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Network Security, Peripherals, Microsoft InTune, Gsuite
- **Published:** September 1, 2026
- **Apply:** https://www.juju.com/job/00000000gq25ge

## About the Role

5+ years of experience providing Tier II desktop, or technical support in a professional environment.

 - Hands-on Apple administration and support experience

 - Strong Windows troubleshooting and support experience across hardware, operating systems, applications, peripherals, and connectivity.

 - Working knowledge of Microsoft Intune and Entra ID

 - Demonstrated ability to troubleshoot conference room technology, printers, application installation issues, secure network access, and general office technology problems.

 - Exceptional customer service, communication, and rapport-building skills, especially when supporting time-sensitive or high-visibility users. - Prior experience delivering white-glove technical support to executives, C-level leaders, or other VIP users.

 - Experience administering or supporting Google Workspace.

 - Experience with Microsoft Teams Rooms or comparable conference room and audiovisual technology.

## Description

Insight Global is seeking an Executive Support Technician for one of our clients in McLean, VA. This role will be onsite Monday through Friday with standard working hours from 8-5 EST.

As an Executive Support Technician, you will be joining a small team and be expected to own day-to-day technology support for the primary office. This role blends high-touch support for executives with broad office technology ownership, including conference rooms, shared workspaces, endpoint troubleshooting, printers, applications, connectivity, and remote ticket support.

What You Will Own

 - Provide responsive solutions-oriented technical support to executives, senior leaders, and employees at the corporate office.

 - Take end-to-end ownership of office technology, proactively identifying issues and ensuring conference rooms, shared work areas, and hoteling spaces are functional and ready for use.

 - Troubleshoot Windows and Apple devices, applications, printers, peripherals, wired and wireless connectivity, user access, and common endpoint issues.

 - Support and maintain conference room technology, including Microsoft Teams Room environments, displays, cameras, microphones, and related peripherals.

 - Administer and support Apple endpoints, including device setup, secure network access, application troubleshooting, and escalation to systems administrators when needed.

 - Use Microsoft Intune and Entra ID to support endpoint configuration, access, identity, and device-related troubleshooting within the scope of the role.

 - Assist with onboarding and offboarding activities, equipment setup, account access, and a positive first-day technology experience.

 - Diagnose issues methodically, communicate the troubleshooting path clearly, and drive problems through resolution rather than simply escalating them.

 - Maintain accurate ticket notes, asset records, procedures, and other technical documentation.

 - Coordinate equipment replacement, warranty support, vendors, purchasing, and follow-through when hardware cannot be repaired onsite.


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