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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk interns - **Company:** Thermo Arl U.S. Inc. - **Location:** Milwaukee, WI, United States - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Information Systems, Desktop Computing, Knowledge Management, Software Tools, Office365, Information Technology - **Published:** September 10, 2026 - **Apply:** https://www.dice.com/job-detail/f891baa7-3a36-4efd-a1db-29984781b91c ## About the Role * Pursuing an associate's or bachelor's degree in information technology management, information systems, computer science, MIS or related degree * Anticipated graduation date of May 2028 or later * Technical knowledge of Microsoft Windows operating systems and Microsoft Office 365 suite * Possess basic technical skills with prior troubleshooting hardware and software support experience * Previous experience installing or assembling computers is preferred * Strong verbal and written communication skills, with the ability to connect clearly and professionally with clients and associates and communicate technical information to both technical and non-technical personnel * Professional, calm and courteous with a focus on providing excellent client service * Possesses a natural curiosity in understanding the application of technology to solve business problems * Organizational excellence, with the capacity to manage multiple priorities, demonstrate strong attention to detail and ensure high-quality and on-time delivery * High level of motivation, proactivity and strategic thinking, with a strong commitment to learning and contributing effectively ## Description IT has a track record of success with interns across their various teams, all who have the ability to directly contribute to the success of the department. Interns apply knowledge gained in the classroom to develop relevant professional experience while creating meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute. The IT Client Services team provides technical services and support to Baird associates across 200+ locations globally. This collaborative and dynamic team works in a complex technical environment with 1,000+ applications and 5,000+ devices, which allows team members to constantly learn and grow. Service Desk interns will provide outstanding service to our clients to resolve their technology needs and assist with technical project planning for hardware and software upgrades and related projects. This is a hybrid internship, working three days per week in our downtown Milwaukee, WI office and two days remote. The intern must be able to work full time during the summer, 37.5-40 hours per week, and work part time during the school semesters, 15-20 hours per week. We are seeking a local student who can start in June 2027. The Impact You'll Make: * Deliver strong client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests through phone, chat, online tools or desk side * Utilize knowledge management system when troubleshooting client issues * Thoroughly document, track and monitor all actions, current state and resolution steps during the lifecycle of every client request and incident to ensure timely and accurate resolution * Provide technical support for all corporate hardware and software, including remote support and offsite IT support for branch or conference activity * Experience Baird's collaborative culture that values diverse backgrounds and perspectives through teamwork and a strong sense of partnership by shadowing and mentorship from experienced team members and leaders ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)