> Markdown version of [/jobs/ext/3391199-technician-it-service-desk](https://www.wearedevelopers.com/jobs/ext/3391199-technician-it-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technician - IT Service Desk

- **Company:** Sunoco
- **Location:** Dallas, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Local Area Networks, Network Connections, Wide Area Networks, Windows Desktop, Enterprise Software Applications, Verifone
- **Published:** September 17, 2026
- **Apply:** https://www.dice.com/job-detail/292a78bf-2e0a-432f-8477-304171c34bdb

## About the Role

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements for this position are listed below:

 * 0-2 years required. 2-3 years of experience in IT, Windows based desktop and/or POS (Point of Sale) support preferred. High school diploma or equivalent.
 * Experience supporting POS (Radiant, VeriFone, Fiscal, Passport, etc.) in a c-store environment would be helpful, but not required
 * Experience resolving standard Windows desktop issues, and basic understanding of PC and POS networking
 * Experience with ticket tracking systems and meeting ticket resolution SLAs
 * Experience with desktop support tools and the ability to quickly learn new tools and technologies
 * Experience with Local Area Networks, Wide Area Networks
 * This position requires strong customer service, written, and verbal communication skills

## Description

Provide IT helpdesk technical support for a customer base of 6000+ sites to ensure maximum site uptime, meet SLA requirements for ticket resolution, and assist with various technology rollout projects., * Troubleshoot customer issues relating to various hardware and software packages using pertinent questions, remote troubleshooting and walking customers through problem solving process

 * Troubleshoot network connectivity related issues.
 * Respond to queries by phone, email or ticketing system
 * Ensure accuracy and completeness of logged ticket information to support reporting and escalations
 * Escalate to and work with onsite vendors as required to resolve issues
 * Follow up with customers to verify issues have been resolved
 * Work to resolve tickets within established SLA's
 * Assist with software patch deployment projects and monitoring
 * Submit KB articles for issue resolution and software support to team leads
 * Provide positive customer support experience
 * Provide after-hours support on a rotational basis


## Related Videos

- [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications)
- [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)

## Related Articles

- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)