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# IT Support Technician

- **Company:** Infotel Sp Consulting
- **Location:** Valencia, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Backup Devices, Business Software, Information Systems, Monitoring of Systems, Networking Hardware, Virtual Machines, Virtualization Technology, VMware VSphere, EndPointSecurity, Gestionnaire Libre De Parc Informatique (GLPi), Information Technology, Centreon, Laptops, Nutanix, Veeam, Cisco
- **Published:** September 9, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ At least one year of experience in a similar position.
 + B2 level of English or higher.
 + Strong customer-service orientation.
 + Strong knowledge of Microsoft environments and a solid understanding of networking.
 + Proactive and quality-focused approach.
 + Commitment to continuous improvement.
 + Excellent communication and teamwork skills.
 + Motivation to work on demanding technical and engineering challenges.
Technical Requirements:
The expected proficiency levels for this role across the main IT domains are listed below:

 + Operating Systems: Desktop operating systems, including Windows 10/11. Required level: Intermediate-Advanced.
 + IT Infrastructure: IT infrastructure services, including Active Directory and Exchange 2022. Required level: Intermediate-Advanced.
 + Virtualisation: Virtual machines used to host IT and security services or business applications, including VMware vSphere 8.x hypervisor and Nutanix AHV. Required level: Intermediate-Advanced.
 + Monitoring / Backup / ITSM: Applications and technologies used for information-system monitoring, backup and service management, including Centreon EMS, Veeam and GLPI. Required level: Advanced.
 + User Tools & Security: Productivity, collaboration and endpoint-security tools, including Microsoft 365, Teams and ESET Antivirus. Required level: Advanced.
 + Networking: Network equipment and connectivity, including Alcatel, Cisco and Aruba. Required level: Intermediate.
 + Videoconferencing: Videoconferencing systems and equipment, including Poly and ClickShare. Required level: Working knowledge.

## Description

Madrid, Spain (Hybrid) | Professional Working Proficiency in English Required(B2), Receive and log calls, emails and direct support requests from users in Toulouse and Madrid. Your responsibilities will include:

 + Diagnose and resolve incidents involving users, information systems, tools, laptops and other IT assets.
 + Provide users with day-to-day support for IT equipment and services.
 + Respond to customer requests effectively and communicate clearly throughout the resolution process.
 + Install, configure and update IT equipment, and manage related issues, including computers, hardware, software, printers and videoconferencing equipment.
 + Manage access to information systems in accordance with security rules and policies.
 + Coordinate the allocation and recovery of IT equipment for employee onboarding and offboarding.
 + Coordinate repairs with third-party service providers for systems covered by maintenance agreements.
 + Support application production launches and the operation of applications hosted within the information system.
 + Maintain operational documentation and IT performance indicators.
 + Keep the asset management tool up to date.
 + Update operational documentation, the IT knowledge base and the wiki.
 + Carry out IT asset inventories.
 + Receive deliveries and register new IT equipment.
 + Set up and organise cabling for computers and other IT equipment.