> Markdown version of [/jobs/ext/3392105-tech-support-analyst-ii](https://www.wearedevelopers.com/jobs/ext/3392105-tech-support-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Analyst II - **Company:** LPL Financial - **Location:** Fort Mill, SC, United States (Remote available) - **Experience:** Experienced - **Salary:** $56,451.0 - $94,037.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Business Software, Computer Networks, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Computer Equipment, Information Technology, Laptops - **Published:** September 10, 2026 - **Apply:** https://lplfinancial.wd1.myworkdayjobs.com/External/job/Fort-MillCharlotte/Tech-Support-Analyst-II_R-052904-1 ## About the Role * 2+ years of technical support experience or related experience. * Associate's degree, certificate, or boot camp completion in Computer Science or a related field. * Experience supporting Microsoft Active Directory, Microsoft Office, Office 365, corporate network environments, and mobile device technologies. * Working knowledge of Windows operating systems, PC hardware, networking principles, and mobile technologies. Preferences: * Strong communicator with excellent documentation, troubleshooting, and problem-solving skills. * Collaborators who deliver exceptional client experiences * Familiarity with Windows operating systems, computer hardware, networking concepts, and mobile device support. * Previous experience providing technical support in a corporate or customer-focused environment. * Experience troubleshooting desktop, laptop, printer, VPN, or mobile device issues. ## Description The Tech Support Analyst provides IT support to LPL employees by resolving or escalating technical issues in a timely and professional manner across multiple communication channels. This role also supports internal IT initiatives, including technology rollouts, user adoption efforts, new hire onboarding support, and the development of knowledge base content to improve self-service capabilities and support automation initiatives., * Receive, log, track, and manage incoming support requests from internal employees through phone, chat, reservations, and incident management channels. * Troubleshoot and resolve issues related to line-of-business applications, Microsoft Office products, Office 365, VPN connectivity, mobile devices, laptops, desktops, and printers. * Investigate reported issues and provide users with status updates, resolution progress, and escalation information when appropriate. * Adhere to established service management processes, procedures, and service level expectations. * Create and maintain knowledge base documentation to support issue resolution and self-service resources. * Participate in technology deployment, adoption, and onboarding activities to support employee productivity and operational effectiveness. * Identify opportunities to improve support processes and reduce service desk ticket volume. What Are We Looking For? We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)