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# Technical & Business Support Officer

- **Company:** Neath Port Talbot County Borough Council
- **Location:** Neath Port Talbot Principle Area, UK (Remote available)
- **Experience:** Expert
- **Salary:** £27,694.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Data Management
- **Published:** June 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=0ddafd199f1713b9

## About the Role

Do you have experience in Technical support?, Do you have:

 * 4 GCSE levels grade C or above one of which must be English, or equivalent NVQ or similar. Or significant experience (minimum 5 years) with proven capability in a similarly responsible role
 * Experience of working in a fast paced and busy office environment
 * Experience in a work situation of data management
 * Ability to maintain good standards of work and accuracy with minimal supervision and ability to exercise good judgement
 * Excellent oral and written communication skills both face to face and on the telephone

We would welcome those with experience with office & clerical backgrounds.

## Description

We are currently seeking a friendly, hardworking, conscientious individual to join our team as a Business & Technical Support Officer. The successful candidate will join a multi-skilled team providing business support to Planning, Planning Policy, Environmental Health, Trading Standards and Building Control. You will be responsible for undertaking a wide range of technical and administrative duties, whilst providing excellent standards of customer service, with conflicting priorities and continual development. You will be part of a team of 4 Business & Technical Support Officers, who work on a rota system of Office and Working from Home (WFH), to enable office and phone cover until 5pm (Monday - Thursday) and 4.30pm on a Friday. Full training will be provided for this role, and you will be expected to work from the Office until your training has been satisfactorily completed.

As a Business & Technical Support Officer, you will have experience in working in a fast paced, busy office environment working with data management.

Your daily routine will be undertaking all technical, administrative and clerical duties for Planning, Planning Enforcement and Building Control, to include -

 * Registering and maintaining accurate applications/records
 * Offer technical advice to the public on basic Building Regulations & Planning enquiries
 * Receive, receipt and bank all monies including cash payments and cheques, also take credit card payments over the telephone
 * Read/measure scaled plans to assess validity of submissions and fees due on all applications
 * Preparation of debtor invoices for any fees or charges due
 * Extract data from back-office systems for use in management reports


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