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# Help Desk Engineer

- **Company:** Eurofins
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Identity and Access Management, Issue Tracking Systems, System Center Configuration Manager, Windows Servers, Microsoft SharePoint, Microsoft InTune, Information Technology
- **Published:** September 8, 2026
- **Apply:** https://jobs.smartrecruiters.com/Eurofins/744000148208249-help-desk-engineer

## About the Role

Are you our kind of extraordinary?

Experience: 2-3 years of experience in an IT Service Desk, Help Desk, or End User Support role.

 * Basic experience in a Service Desk or IT support role is expected.
 * Candidates must possess strong communication skills in English, French, and Spanish.
 * Solid troubleshooting skills, especially with Windows and Microsoft 365.
 * A strong customer service mindset and initiative to resolve issues efficiently.
 * A proactive, "can-do" attitude and the ability to thrive in a fast-paced environment.

Education:

 * A secondary school diploma is required.

Nice to have:

 * Experience with Windows Server, Active Directory, or networking.
 * Familiarity with BMC Helix ticketing system.
 * ITIL Foundation certification.
 * Knowledge of Azure, SCCM, or Intune.

## Description

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you'll be the first point of contact for IT support across Europe, we´re looking for three Multilingual (Spanish, English and French) services desk., As a Service Desk Engineer, you'll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You'll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service., * Provide 1st line IT support for end users across Europe.

 * Troubleshoot and resolve issues related to:
 + Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
 + Windows 10/11
 + Identity & Access Management
 + Printing and patching (desktop/server)
 + Application triage and routing
 * Register, classify, and follow up on tickets using internal processes.
 * Escalate complex issues to 2nd line support when needed.
 * Contribute to documentation, knowledge base articles, and service catalog improvements.
 * Identify and document workarounds and recurring issues.

What can we do for you?

We offer the opportunity to work on impactful, global IT projects within a collaborative and international environment, providing exposure to business-critical systems, continuous learning, and professional growth opportunities.


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