> Markdown version of [/jobs/ext/3393439-equipment-support-technician](https://www.wearedevelopers.com/jobs/ext/3393439-equipment-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Equipment Support Technician

- **Company:** Tommy Car Wash Systems
- **Location:** Holland, MI, United States
- **Experience:** Experienced
- **Contract:** Franchise
- **Skills:** Issue Tracking Systems, Microsoft Office, Office Suite, 3-tier Architectures
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=72b5204f96658e28

## About the Role

* High school diploma or GED; Bachelor's degree preferred
 * 2+ years of any Mechanical/Network/Automotive background
 * Experience working within a technical helpdesk environment
 * Experience with low/high voltage electrical and hydraulics a plus
 * Technical savvy and proficient in Microsoft Office
 * Excellent written and oral communication skills
 * Process-oriented and strong collaborator with the ability to communicate and manage well at all levels of the organization and across various departments
 * Strong organizational and time management skills
 * Ability to multitask and prioritize daily workload
 * Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses
 * High level of integrity and dependability with a strong sense of urgency and results-orientation
 * Views customer care as high priority, * Ability to work and commute in all weather conditions
 * Able to move about inside the office to access standard office equipment, etc.
 * Remain in a stationary position 50% of the time, alternating between sitting and standing
 * Constantly operate a computer and other office productivity machinery such as; keyboard, copy machine and printer
 * Ability to move and lift up to 30 pounds
 * Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
 * Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers

## Description

* Resolve technical trouble-shooting tasks virtually over phone/email/chat, which requires understanding the problem, gathering information, and providing troubleshooting steps towards solutions all while exhibiting great communication and client services skills
 * Create, respond, and track service requests via the ticketing system daily
 * Monitor and manage assigned support requests diagnosing and troubleshooting using established procedures
 * Review and investigate equipment/operator manuals to come up with solutions
 * Escalate issues through the proper chain of command as needed if the outside scope of knowledge.
 * Assist in learning documentation alongside other team members when escalating/passing an issue to learn and build a knowledge base.
 * Communicate progress, and status of the ticket with the requester and Tommy's internal team members
 * Participate in training and development opportunities as assigned.
 * Attend multi-week training courses internally provided by the company and show initiative to learn all car wash equipment inside and out to more effectively troubleshoot and resolve issues.
 * Other duties as assigned; duties and responsibilities may change at any time with or without notice.