> Markdown version of [/jobs/ext/3393466-sr-it-project-program-manager-asset-management](https://www.wearedevelopers.com/jobs/ext/3393466-sr-it-project-program-manager-asset-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr. IT Project & Program Manager, Asset Management

- **Company:** Pinterest
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $110,494.0 - $227,486.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Information Systems, IT Management, Scrum Methodology, Information Technology, Zendesk
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e549e47387cf5d14

## About the Role

* Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance.
 * Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations.
 * Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority.
 * Experience partnering cross-functionally with Procurement, Finance, Legal, and Security.
 * Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
 * 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field.
 * Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact.
 * Preferred: experience with metrics and ticketing/support tools such as Zendesk.
 * Bachelor's degree in Information Systems a related field or equivalent experience.

## Description

* Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
 * Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
 * Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
 * Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
 * Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
 * Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
 * Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
 * Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
 * Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings.
 * Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time., * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
 * This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.