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# IT Support Technician - Entry Level

- **Company:** Coolsys Inc
- **Location:** Brea, CA, United States
- **Experience:** Starter
- **Salary:** $58,240.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Network Troubleshooting, Citrix XenApp, Microsoft Office, Topdesk, Software Deployment, Computer Equipment
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3d4ea893acfcae97

## About the Role

* High school diploma or GED.
 * Completion/certification from an accredited vocational school a plus.
 * AA degree a plus.

Work Experience / Skills

 * Minimum 3 years help desk experience.
 * Experience troubleshooting network connectivity issues.
 * Excellent communication skills.
 * Good teamwork ethic.
 * Experience with Microsoft networks.
 * Excellent computer hardware and software knowledge (Windows XP and Microsoft Office Products).
 * Ability to learn new systems quickly.
 * Experience with troubleshooting Citrix Presentation Server Clients.
 * General Knowledge and some experience using Help Desk software.
 * Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
 * Ability to use typical business tools including E-Mail, Word, Excel, etc.

## Description

The IT Support Technician will answer help desk calls and tickets off-site by phone and email, address specific queries, troubleshoot problems and issues, interact with other members of the IT team, perform IT installations, carry out supplementary IT tasks, and work with external vendors, if needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES

 * Using a tracking system, record all incidents and problem resolutions, keeping the user informed during the process.
 * Resolve Level 1 and 2 issues directly.
 * Investigate and resolve computer hardware, software problems and LAN/desktop problems.
 * Perform hardware and software installations.
 * Interact with employees and external vendors to resolve computer problems.
 * Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
 * Performs other duties as assigned.