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# IT Support Technician

- **Company:** Everforth Apex
- **Location:** Detroit, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Network Troubleshooting, Software Deployment, Office365, Information Technology, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://www.dice.com/job-detail/ef07fbdd-4a67-4333-bc9e-eea3d374c40f

## About the Role

Experience: A minimum of 3 years of IT support experience is required.

Technical Skills:

 * Proficient in supporting Apple iOS and mobile devices.
 * End-user hardware support for Dell and HP PCs.
 * Familiarity with the Windows 11 operating system.
 * Knowledge of the Office 365 Suite.
 * Experience with application, networked printer, and network troubleshooting.

Preferred Qualifications

 * Experience with ServiceNow is preferred.

## Description

The IT Technician is responsible for providing end-user support and ensuring the reliable operation of IT systems within a refining environment. This is a customer-facing role based in a busy office, focused on a walk-up support center delivering in-person IT assistance. The position involves working directly with personnel to resolve technology issues and requires comfort with a refinery setting, adhering to all site safety procedures., * Provide in-person troubleshooting for laptops, desktops, mobile devices, peripherals, and common applications.

 * Support Tech Caf services, including consumable replacements and hardware swaps.
 * Deliver clear and professional communication while resolving issues.
 * Escalate and document complex issues as required.
 * Install, maintain, and support field IT systems, including specialized laboratory PCs.
 * Configure and manage Microsoft Windows operating systems.
 * Perform software installations and updates.
 * Contribute to the knowledge base and process improvement documentation.


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