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# 3rd Line Escalation Engineer

- **Company:** Itunited Kingdomcompetitivepermanent
- **Location:** UK
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Active Directory, Software Bug Management, Data Structures, Software Debugging, Software Design Patterns, Hyper-V, Internet Information Services (IIS), Windows Communication Foundation, Lightweight Directory Access Protocols (LDAP), Microsoft SQL Server, Windows API, Windows Servers, Citrix Systems, NT File System (NTFS), Transact-SQL, Web Services, Diagnostic Tools, Multithreading, Backend, Splunk, Vmware
- **Published:** June 12, 2026
- **Apply:** https://www.jacksonhogg.com/jobs/3rd-line-escalation-engineer-16349

## About the Role

· At least 1 year of hands-on (full stack) experience with strong Backend experience, working with the multi-threaded environment, and on large scale using .NET
· Web services / WCF / IIS
· VDI - Citrix / Vmware / Hyper-V
· Strong troubleshooting skills
· Great interpersonal skills
· Working under pressure
· Fast technology adaptation
· Independently driven, proactive, accountable, reliable, team player

Additional Skills:
· The following additional skills are an advantage:
· Developing using Microsoft SQL, T-SQL
· Customer support experience
· Experience working with Insights and Splunk
· Experience with windows internals (Win API)
· Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
· Solid understanding of data structures, design patterns, and algorithms
· Experience with large-scale software projects

## Description

We are looking to hire a skilled Escalation Engineer to work closely with our Customer Support team and provide customers enhanced in-depth Support solutions. As an Escalation Support team member, you will be responsible for providing our customers' complicated issues with technical solutions through in-depth product knowledge including code reading and bug fixes development., · Provide expert-level technical support for our products
· Analyse, diagnose, and debug complex customer issues
· Create and implement patches, fixes, and diagnostic tools
· Take ownership of escalations and drive towards resolution
· Act as a technical focal point in cooperative relationships with other internal groups
· Coordinate with other engineers from various product components to deliver success
· Acquire both broad and in-depth product knowledge
· Create and improve documentation to train support engineers to resolve support cases
· Demonstrate strong interpersonal and communication skills
· Push for solutions and interact with people from various other teams


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