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# Rider Support Technical Support Representative- USA

- **Company:** SRAM LLC.
- **Location:** Chicago, IL, United States
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Salesforce.Com, Zendesk
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bca3f2ad3bc51b93

## About the Role

* Direct-to-consumer customer service experience
 * Strong written and verbal communication skills (English)Strong bicycle mechanical knowledge/aptitude
 * Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
 * Strong professional writing ability and typing speed
 * Ability to learn quickly through on-the-job experience, training, and customer interaction
 * A passion for helping riders (end consumers)
 * Preferred:
 * Bilingual in Spanish, Italian, French, German, or Dutch
 * Proficiency with Zendesk, Salesforce, Microsoft Word, and ExcelSAP knowledge
 * Compensation

## Description

* Provide technical product support and advice to customers
 * Demonstrate working knowledge of SRAM products and help identify information gaps
 * Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
 * Support consumer direct order management for specific product lines
 * Provide timely, accurate feedback on sram.com and products to supporting teams