> Markdown version of [/jobs/ext/3394776-desktop-administrator-l2](https://www.wearedevelopers.com/jobs/ext/3394776-desktop-administrator-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DESKTOP ADMINISTRATOR L2 - **Company:** Wipro Limited - **Location:** Scottsdale, AZ, United States - **Experience:** Expert - **Salary:** $35,500.0 - $76,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IMac, Internetworking, Office Suite, Remote Desktop Services, SAP Sales and Distribution, Office365, Laptops, Cisco - **Published:** September 17, 2026 - **Apply:** https://www.careerjet.com/job/usad9ea41aa332e51ff52254cd615c1cb3/eaa ## About the Role * Have A+ certification & at least one certification from either Cisco or Microsoft * May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) * Must be a self-starter and can manage multiple tasks * Exceptional customer service skills * Good communication skills * Ability to work independently or as part of a team * Ability to complete tasks effectively with minimal supervision * Must be available to work flexible work schedules * High-level skill set * Outstanding people skills * Self-starter, needs to be able to work on his/her own * Proficient in Windows 11/10 and 7 and Office Suite/O365 Mandatory Skills: SD - Remote Desktop Support . Experience: 1-3 Years . ## Description We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Search Jobs, * Experience in End User Desktop Services * High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required. * Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests * Escalate issues as appropriate and act as a technical escalation for the end user * Maintain a high level of customer satisfaction * Comply with the desktop group practices and procedures * Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner. * Identify technical and process issues and recommend improvements * Achieve target ticket volumes and ticket resolution levels * Responsible for compliance with applicable corporate policies and procedures * Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on * Follows the processes, practices established for the group * Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions ͏ * Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. * Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues * Handle software installation/support/upgrades * Provide 1st/2nd level Help Desk support * Perform basic LAN and internetworking related activities ## Related Videos - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)