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# Manager, Configuration Center

- **Company:** Essintial Enterprise Solutions
- **Location:** Camp Hill, PA, United States
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Excel Formulas, Networking Basics, Oracle (Applications), Software Troubleshooting
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aa40dfa4d452f0b0

## About the Role

The ideal candidate will have a strong technical background in asset management, device repair & configuration, and network fundamentals. Additionally, experience in process improvement and leadership is essential for guiding our team and ensuring high-quality service delivery., * Prior experience in a technical field with a focus on asset management, device repair, configuration, and network fundamentals.

 * Proven leadership experience with the ability to delegate, prioritize, and manage department operations.
 * Strong troubleshooting and diagnostic skills related to PCs, laptops, printers, scanners, mobile devices, and POS technology.
 * Familiarity with Excel functions and systematic asset tracking.
 * Excellent written and oral communication skills for team and customer interactions.
 * Ability to work in a fast-paced, hands-on environment, ensuring quality and efficiency in operations.

Preferred Qualifications (a Plus):

 * Experience with MDM software for device management.
 * Familiarity with system management software for enterprise IT environments.
 * Knowledge of Oracle-based POS software and related system configurations.

Why Join Us?

This is an opportunity to play a key role in our growing Depot Services operation, directly impacting our ability to provide high-quality technical solutions. You will lead a team, interact with key customers, and help drive process improvements that enhance service delivery and profitability.

If you have a strong technical background, leadership experience, and a passion for operational efficiency, we encourage you to apply!

## Description

* Team Leadership & Operations:
 * Supervise Depot Configuration Center Technicians and provide guidance on staffing and performance.
 * Manage workflows, priorities, and production schedules to meet customer commitments.
 * Monitor technician productivity, policy adherence, attendance, and quality standards.
 * Assist with production tasks as needed to meet deadlines.
 * Customer & Business Management:
 * Serve as the primary point of contact for escalations, ensuring timely communication and resolution of issues.
 * Provide regular updates to upper management regarding department status, challenges, and opportunities.
 * Work with customers to assess technical needs, propose solutions, and provide feedback for continuous improvement.
 * Technical & Process Improvement:
 * Oversee hardware and software configurations, repairs, and network setup for a range of technology equipment.
 * Evaluate and update technical documentation to ensure accuracy and efficiency.
 * Identify and implement process improvements to enhance department effectiveness and profitability.