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# IT Support Specialist - Level 1 or 2

- **Company:** Bacarella Transportation Services, Inc.
- **Location:** Shelton, CT, United States (Remote available)
- **Salary:** $65,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, VoIP, Microsoft Outlook, CompTIA Network+, System Configuration, Hard Disk Drives, Monitoring of Systems, Microsoft Office, Microsoft SQL Server, Windows PowerShell, Server Administration, Software Engineering, Backup and Restore, Network Routers, Office365, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Network Support, SentinelOne Expertise, Wsus
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c79ecde46fc01cf8

## About the Role

· 2 - 5+ years of experience in IT support or systems administration.

· College degree or equivalent of work experience in the IT field

· Computer and peripheral operations, installation, and troubleshooting

· Hardware upgrades/ replacement (i.e., Hard Drive, memory, CPU, GPU, PSU)

· Microsoft365 and InTune administration

· Proficiency in Active Directory, Group Policy, and PowerShell.

· Jira and/or Jira Service Management

· Microsoft AD, Group Policy, WSUS and SUS

· MS Office, O365, MS Teams, MS PowerShell

· Operating Systems: Windows Server (2016-2025) and Windows 11

· SentinelOne or similar endpoint protection platform experience

· Jira and/or Jira Service Management

· Hands-on experience with SQL Server deployment, configuration, and maintenance.

· Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, MCSA, or SQL Server certifications) are a plus.

Knowledge, Skills and Abilities:

· Strong organization, troubleshooting and communication skills

· Ability to multitask and prioritize as needs change

· Ability to think creatively and under pressure

· Team building attitude, * Do you have 2 to 5+ years of experience in IT support or systems administration?

## Description

The ideal candidate would have experience and/or working knowledge of Workstation, Printer, VOIP, Server and Network Support. This individual would be a self-starter, with a strong work ethic and a desire to learn and troubleshoot with minimal oversight. This is a dynamic position that involves many aspects of IT and provides help and support for a rapidly growing IT infrastructure.

This position requires availability for early, late, and weekend work as business demands require it.

Responsibilities Include:

· Provide phone and email (Outlook and Front) support

· Use various monitoring systems to troubleshoot and prevent hardware/software issues

· Hardware, software, and applications support and preventative maintenance

· Collaborating with IT Department to determine technical solutions for IT projects

· Manage and maintain the company's network, servers, and IT systems

· Research, learn and implement best practices

· Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

· Basic technical support at the server level: Troubleshooting minor issues, setup new users, and server maintenance

· Installation, Configuration and Troubleshooting of workstations, printers, copiers, and phones

· VOIP (Mitel) phone system - Troubleshooting

· Backup Systems - Monitor/ Troubleshooting

· Communicate and work with IT vendors (i.e., facilitating vendor warranty repairs/visits)

· Other duties as assigned