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# Microsoft 365 & Endpoint Support Specialist

- **Company:** Trick Dog Technology
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $83,200.0 - $99,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Microsoft Outlook, Domain Name System (DNS), Multi-Factor Authentication, Network Connections, Windows PowerShell, Software Deployment, Microsoft InTune, Deployment Automation, SentinelOne Expertise
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4a882a5d3b37dac1

## About the Role

* 2-5 years of experience in IT support, systems administration, or an MSP environment.
 * Hands-on experience supporting Microsoft 365, Windows endpoints, and Entra ID.
 * Familiarity with Intune, device management, patching, and common EDR or RMM tools.
 * Ability to troubleshoot issues independently and escalate problems that require deeper engineering or security expertise.
 * Basic PowerShell skills are a plus.
 * Strong ticket documentation, organization, and client communication skills.

Pay: $40.00 - $48.00 per hour

Application Question(s):

 * How many years of experience do you have providing IT support in a Microsoft 365 environment?
 * Have you supported multiple clients in an MSP or similar environment?
 * Have you used an RMM or endpoint security tool such as NinjaOne, SentinelOne, or a similar platform?

## Description

* Provide technical support for Microsoft 365, Outlook, Exchange Online, Entra ID, and Windows devices.
 * Troubleshoot account access, multifactor authentication, email, application, and device issues.
 * Assist with user onboarding and offboarding, permissions, and device setup.
 * Support Intune, Autopilot, Group Policy, software deployment, and endpoint patching.
 * Review alerts in tools such as Arctic Wolf, SentinelOne, and NinjaOne; complete routine follow-up and escalate potential security incidents.
 * Help maintain scheduled patching across multiple clients and document the results.
 * Perform basic troubleshooting for network connectivity, DNS, mail flow, and email authentication.
 * Follow and update runbooks, checklists, and ticket documentation.
 * Communicate progress and next steps clearly to clients and internal teams.
 * Participate in occasional off-hours maintenance windows.