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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Transformation Manager (Change Management & Adoption Leadership) - **Company:** JPMorgan Chase & Co. - **Location:** Bournemouth, UK - **Contract:** Franchise - **Skills:** Agile Methodology, Artificial Intelligence, PRINCE2, Service Design, Model Validation, Atlassian Tools, Data Analytics - **Published:** June 12, 2026 - **Apply:** https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/210750192 ## About the Role * Proven enterprise change leadership across complex, cross-functional transformations, including release readiness and governance. Competent in using JIRA and Confluence. * Strong ability to drive adoption at scale through clear communications, practical enablement, and effective stakeholder engagement; Develop and run communications and enablement that fit the audience, including role-based training, frontline playbooks, and a practical change-agent approach where needed. * Experience leading and managing global teams. * Data-driven approach to tracking adoption, operational performance, and benefits against agreed targets. * Experience redesigning processes and retiring legacy workflows, including cutover planning and operating model alignment. * Working knowledge of AI-enabled servicing and operational considerations for safe deployment (e.g., human-in-the-loop, escalation, monitoring/auditability). * Strong risk and control mindset, with experience partnering through documentation, approvals, and audit/exam support. * Significant experience delivering business transformation in financial services; onboarding and/or servicing experience. * Experience working within structured transformation governance and release readiness environments. Preferred qualifications, capabilities and skills * Experience operationalizing AI-enabled capabilities and engaging with AI/model governance and control stakeholders. * Change and delivery certifications and methods (e.g., PMP/Prince2, Agile) and familiarity with Lean and service design/journey mapping. * Comfort with common change/portfolio tools and KPI visualization/benefits tracking. * Strong executive writing and presentation skills, with the ability to simplify complex topics and drive clear decisions. * Bachelor's degree preferred. ## Description Are you ready to shape the future of client onboarding and servicing at JPMorganChase? As a Vice President, Business Transformation Manager, you will drive impactful change across a global organization, introducing AI-enabled capabilities and delivering measurable improvements for clients and colleagues. Join us to lead transformation, foster innovation, and ensure safe, well-controlled adoption of new workflows., As a Vice President, Business Transformation Manager in Client Onboarding & Service, you lead change, adoption, and value realization for onboarding and servicing improvements. You partner with product, technology, operations, and control teams to deliver well-controlled releases, practical enablement, and durable adoption. You manage a global team and coordinate virtual teams, bringing structure, clear communication, and measurement to support safe rollout of new capabilities, including AI-enabled workflows with robust operational guardrails. Success in this role looks like consistent delivery of change that lands well with end users and improves servicing performance., * Coordinate change and release readiness across the business in partnership with product, technology, operations, risk, and controls, ensuring clear criteria, artifacts, and decision records. * Build alignment on scope, outcomes, risks, and trade-offs; prepare concise, decision-ready updates for working groups and senior forums. * Develop and deliver communications and enablement tailored to the audience, including role-based training, frontline playbooks, and change-agent support. * Stand up post-release support routines (triage, escalation, defect monitoring) and transition cleanly to business-as-usual ownership. * Establish adoption and benefits tracking, using data to surface issues early and support course correction; provide clear executive reporting. * Embed operational guardrails for AI-enabled servicing in partnership with Technology, Model Risk, Compliance, and Data teams. * Lead the transformation of legacy processes, procedures, and tools, improving efficiency and client experience * Lead and manage a small global team, coordinating virtual teams to deliver transformation outcomes. ## Related Videos - [Turning People Strategy into a Transformation Engine](https://www.wearedevelopers.com/videos/1755-turning-people-strategy-into-a-transformation-engine) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Got AI ideas but no money? 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