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# Technical Support & Product Trainer

- **Company:** EFT-SYSTEMS GmbH
- **Location:** UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Working Model 2D
- **Published:** June 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=d3c1ac802d869473

## About the Role

Do you have experience in Technical support?, Experience of at least 1 year in customer service, shared services center, hotline

 - Good analytical skills to find the best solution for the customer even with complex problems
 - An electrical understanding of the functionality and wiring of the products is appreciated ((e.g voltage, current, cabling)

 - Binding and friendly demeanor (on the phone and by email)
.- Orientation towards customer service, openness and the ability to learn, team spirit and quality awareness
.- Good communication skills, positive attitude, teamwork and getting used to fast-paced environments.
.- Knowledge of other languages (Italian / French ..) is appreciated, * Customer service: 1 year (required)

Language:

 * German? (required)

## Description

Technically competent support for commissioning and ongoing operation of the energy storage system

 - remote maintenance
 - Use of current remote maintenance tools for Europe-wide communication with our products
 - Tracking in a ticket system
 - Independent processing of tickets up to finding the solution (including independent ordering of spare parts, if necessary) - Presentations to explain the storage systems to installers (e.g webinars, exhibitions, events)

 - Working model: home office and business travels (e.g events, exhibitions)"good internet connection required!


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