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# Field Desktop Support Technician

- **Company:** Job Cloud Inc.
- **Location:** Providence, RI, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Access, Active Directory, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Networking Basics, TCP/IP, Enterprise Software Applications, Software Troubleshooting, Reliability of Systems
- **Published:** September 21, 2026
- **Apply:** https://www.dice.com/job-detail/293e5036-19b8-4467-aeb6-3d5e13957e47

## About the Role

* 5-8+ years of desktop / end-user support experience (L3 preferred)
 * Strong troubleshooting across Windows 10/11 environments
 * Experience with Active Directory, Group Policy, and device management
 * Proficient with Office 365 and collaboration tools
 * Hands-on hardware and peripheral troubleshooting experience
 * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
 * Experience supporting field or multi-site environments
 * Strong communication and documentation skills

## Description

Overview Provides L3 onsite desktop support and serves as the highest escalation point for complex end-user issues. This role supports field operations across multiple sites, ensuring system reliability, issue resolution, and a strong end-user experience in a regulated environment. Responsibilities

 * Resolve complex desktop, laptop, mobile, and peripheral issues escalated from L1/L2 teams
 * Provide onsite troubleshooting across offices and field locations (hardware, OS, connectivity)
 * Support enterprise applications and coordinate with internal teams for issue resolution
 * Perform root cause analysis and implement long-term fixes
 * Maintain documentation, runbooks, and knowledge base updates
 * Ensure compliance with security, access, and change management policies