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# IT Support Technician

- **Company:** ASCENDO RESOURCES
- **Location:** Marfa, TX, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Networking Basics, Software Engineering, TCP/IP, Wi-Fi Technology, Software Troubleshooting
- **Published:** September 2, 2026
- **Apply:** https://www.dice.com/job-detail/70ad4955-bf04-43ab-9925-9022c502ff4e

## About the Role

The ideal candidate will have a solid foundation in desktop support and basic networking concepts and be comfortable working directly with end users in a small IT environment., * 4+ years of experience in an IT help desk, desktop support, or IT support role.

 * Hands-on experience troubleshooting Windows computers and common hardware/software issues.
 * Basic understanding of networking concepts, including:

 * TCP/IP
 * DNS
 * DHCP
 * Ethernet
 * Wi-Fi
 * Basic network troubleshooting

Experience troubleshooting printers and other peripheral devices.

Strong troubleshooting and problem-solving skills.

Ability to communicate effectively with both technical and non-technical users.

Ability to work independently while also being part of a small IT team.

Comfortable providing hands-on support across multiple office locations.

## Description

We are looking for an IT Support Technician to join a small IT team supporting approximately 150 users across three office locations in Marfa, TX. This is a hands-on IT support position focused on troubleshooting hardware, software, connectivity, printers, and day-to-day technical issues., * Provide Level I technical support to approximately 150 users across three office locations.

 * Troubleshoot and resolve desktop, laptop, hardware, software, and peripheral issues.
 * Perform hands-on break/fix support for computers, monitors, printers, and other IT equipment.
 * Install, configure, and troubleshoot printers and network-connected devices.
 * Troubleshoot basic network connectivity issues.
 * Support users with TCP/IP, DNS, Ethernet, Wi-Fi, and other basic networking technologies.
 * Diagnose and resolve hardware and software problems in a timely manner.
 * Assist with workstation setup, configuration, and deployment.
 * Support user account and access-related issues as needed.
 * Escalate more complex technical issues to other members of the IT team when appropriate.
 * Travel between the three local office locations as needed to provide hands-on support.