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# Production Support Level 3 / Support & Operations Engineer

- **Company:** TechTalent Solutions LLC
- **Location:** Blue Ash, OH, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Microsoft Windows, Confluence, JIRA, Linux, Python (Programming Language), NoSQL, Windows PowerShell, SQL Databases, Data Logging, Scripting, Grafana, Splunk, Dynatrace, Servicenow
- **Published:** September 14, 2026
- **Apply:** https://www.dice.com/job-detail/ce097ab9-f53d-4584-9269-0c69cc49152e

## About the Role

* Strong Major Incident Management experience must have led P1/P2 bridges or war rooms.
 * Strong RCA & Problem Management skills using 5-Whys, Fishbone, timeline analysis, and corrective action tracking.
 * Hands-on production troubleshooting across cloud, on-prem, application, and POS/store environments.
 * Experience with monitoring/logging tools such as Dynatrace, Splunk, Grafana, or similar.
 * Experience with Windows or Linux systems; scripting with PowerShell, Shell, or Python is a plus.
 * Exposure to Java, SQL/NoSQL, ServiceNow, Jira, or Confluence is preferred.
 * Strong communication and ability to work with development, infrastructure, and business teams.
 * Willingness to participate in 24x7 on-call rotation and occasional off-hours support.
 * Willingness to travel approximately every 4 weeks for store/go-live support.
 * Must be comfortable working onsite 5 days/week in Blue Ash, OH. Relocation candidates are welcome and may start remotely while relocating within 1 month.