> Markdown version of [/jobs/ext/339663-it-helpdesk-oficer](https://www.wearedevelopers.com/jobs/ext/339663-it-helpdesk-oficer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Oficer - **Company:** Shp - **Location:** UK - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Software Applications, Microsoft Dynamics CRM, Monitoring of Systems, Networking Hardware, Systems Development Life Cycle, Service Pack, Wireless Networks, Data Logging, IT General Controls (ITGC), Computer Equipment, Information Technology, Data Management - **Published:** June 12, 2026 - **Apply:** https://jobs.shp.org.uk/wd/plsql/wd_portal.view_blob?p_web_site_id=4871&p_web_page_id=613300&p_type=JOBDOC&p_id=575379 ## About the Role * Experience of working independently and part of an IT team. * Experience in developing new processes and procedures. * Experience of managing security and access for staff. * Experience of Ofice 365 security set-up and cloud management. * Experience with Dynamics CRM would be good. * Experience of implementing IT contracts to deliver services e.g. Telephone, Internet etc. Skills and Abilities * Ability to work and communicate well with colleagues in other disciplines, at all levels, and with suppliers and professional advisors. * Ability to plan and organise work to meet tight deadlines. ## Description The IT Helpdesk Oficer exists to provide reliable, responsive and practical IT support across SHP, helping colleagues to work effectively, securely and with confidence in the systems they use every day. The role is a key point of contact for staff, ensuring IT queries, technical issues and access requests are managed eficiently, professionally and in line with organisational needs. Working closely with the IT Team Leader and wider IT Team, the postholder will support the dayto-day running, maintenance and improvement of SHP's IT systems, equipment, networks and controls. This includes helping to ensure secure access to systems and information, supporting continuity of service across our sites, liaising with third-party suppliers, and contributing to the smooth delivery of IT projects, system changes and new processes. The role plays an important part in creating a stable, secure and user-friendly IT environment across SHP, so that staff can stay connected, services can run effectively, and teams are able to focus on delivering high-quality support to the people who use our services., Day to Day Responsibilities * Logging and processing support calls within the agreed KPI's and SLA's in place. * Installing and configuring computer hardware, software, network devices, printers and scanners. * Planning and undertaking scheduled maintenance upgrades and ensuring latest updates are rolled out, such as anti-virus software, security patches, allocation updates to desktops/laptops. * Setting up accounts for staff, ensuring that they know how to log in and disabling leaver accounts with the appropriate access and security in place. This will include responsibility for the creation, deletion and management of accounts in MS Active Directory. * Solving password problems, talking to clients and computer users to determine the nature of any problems they encounter. * Responding to breakdowns & investigating, diagnosing and solving computer software and hardware faults. * Recording the issue of IT equipment to staff and updating the record of Asset Tags and Asset Register for each item and staff allocated the device. * Day-to-day responsibility for the support, maintenance and administration of the desktop environment and the rollout of new desktops/laptops. * Day-to-day networking and wireless network and server tasks, as required, desktop image creation and deployment. Also to carry out system checks related to service provision as required. IT Controls and Processes * Responsible for security and access to systems and maintaining that checks are in place to ensure no unauthorised access is gained to organisations data or information. * Responsible for meeting the KPI's and SLAs for the IT Help Desk and preparing reports monthly to show the actual performance against the agreed KPI's for review by IT Manager and Senior Management. Policies and procedures * Liaise with staff to ensure that new processes are introduced as required and that roles and responsibilities are clear. * Review IT policies and procedures annually and update as necessary considering any legislative changes, obtaining approval for any changes at the appropriate level., * Deal effectively and eficiently with queries from staff, and external enquirers. * Provide clear written reports, guidance and correspondence when needed. * Provide induction and training for staff in IT procedures and policies. System development and process improvement * Implement ways in which the systems can be improved and integrated better with other data management systems. Ensure that planning and monitoring systems and processes are in place to support the business. * Maintain systems and processes to enable all activities can be carried out eficiently. * Ensure that the systems operate effectively. Liaise with staff to improve the operation of the systems and to ensure the integrity of data is maintained at all costs. * Develop and maintain appropriate IT procedures and internal controls. Miscellaneous * SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the eficient running of the organisation. * To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)