> Markdown version of [/jobs/ext/339669-grounds-helpdesk-coordinator](https://www.wearedevelopers.com/jobs/ext/339669-grounds-helpdesk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Grounds Helpdesk Coordinator - **Company:** Smarter Services Ltd - **Location:** Sunbury-on-Thames, UK - **Salary:** £28,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Microsoft Office - **Published:** June 12, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=290395eca5dff675 ## About the Role Do you have experience in Microsoft Office?, * Previous experience in a scheduling, coordination, or operations administration role * Background in quoting or estimating, ideally within grounds, facilities, or a related field * Strong customer service skills - confident on the phone and in writing, and good at building rapport * Technically capable: comfortable using job management systems, Microsoft Office, and picking up new software quickly * High attention to detail with the ability to manage multiple priorities simultaneously Personal Qualities * Proactive and forward-thinking - you spot potential issues before they escalate * Good memory for detail: you will get to know our sites, addresses, and client preferences and retain that knowledge * Calm under pressure and adaptable when plans change * A natural communicator who builds trust with both clients and colleagues * Self-motivated and takes ownership of their workload * A team player who is happy to help wherever needed ## Description The Grounds Scheduler is a central, office-based role within our Service Centre team. You will be the operational backbone of the grounds maintenance department - coordinating schedules, supporting field teams, and acting as the primary point of contact between clients and the business for all grounds-related activity. This is a hands-on coordination role that suits someone who is naturally organised, forward-thinking, and comfortable managing a high volume of moving parts. You will get to know our sites, our clients, and our teams inside out, and you will play a key part in making sure everything runs smoothly day to day., Scheduling & Operations * Plan and manage the day-to-day schedule for all grounds maintenance teams * React to changes - weather, absences, site issues - and adjust plans accordingly * Coordinate vehicle and equipment bookings, and manage repair and maintenance schedules * Manage team holiday requests and ensure adequate cover at all times * Keep job records accurate and up to date across internal systems Client & Contract Management * Serve as the first point of contact for client queries relating to grounds services * Build and maintain strong working relationships with clients, ensuring they feel comfortable coming to you directly * Support the management team at client meetings, providing operational updates and relevant detail * Develop a thorough understanding of each client contract - scope, frequencies, requirements, and any site-specific considerations * Identify contract issues or gaps before they become problems and flag proactively Commercial & Administrative Support * Assist with the preparation of quotes for grounds maintenance work * Process and manage orders for materials, equipment, and subcontractors * Maintain accurate records across scheduling, compliance, and client correspondence * Liaise with external partners and suppliers as required * Support the wider Service Centre team with general administration Systems & Reporting * Work confidently across multiple internal systems and software platforms * Keep scheduling, job management, and client records current and well maintained * Produce reports and summaries for management as required * Identify opportunities to improve processes and make suggestions accordingly ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester) - [Architecting the Future: Leveraging AI, Cloud, and Data for Business Success](https://www.wearedevelopers.com/videos/1096-architecting-the-future-leveraging-ai-cloud-and-data-for-business-success) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question)