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# TELECOMMUTE Remote Service Engineer

- **Company:** Philips North America
- **Location:** Jacksonville, FL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $87,360.0 - $135,200.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Windows Servers, Remote Access Technology, Software Systems, SQL Databases
- **Published:** September 25, 2026
- **Apply:** https://www.dice.com/job-detail/4e60fec8-02c7-4834-bf8d-77f1c7998955

## About the Role

* You've acquired 5+ years of remote software system experience along with a solid background in structured query language (SQL) and Windows server environments.
 * Your skills include computer networking, technical solutions authoring, and the ability to solve mechanical and electrical issues.
 * You have an associates degree or higher, technical discipline preferred.
 * You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
 * You're a team player who is versatile and keen to work with a variety of Philips products.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

## Description

Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management.

Your role:

 * Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.
 * Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support.
 * Resolve service issues by leveraging internal tools, systems, and knowledge resources.
 * Escalate complex product issues to higher-level support for further evaluation and resolution.
 * Utilize remote capabilities to efficiently resolve issues and reduce the need for onsite service dispatch.