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# Desktop Support Analyst II

- **Company:** Otto Bock HealthCare Deutschland GmbH
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, IT Management, Network Security, Computerised Systems, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e39e12502e38b50d

## About the Role

* Minimum of 3 to 5 years of recent experience in an information technology support role required.
 * Two- to four-year degree preferred; additional training or certifications desiredITIL Foundation v3 certification desired.
 * Ability to install, configure and maintain business computers, networks, and related hardware and software.
 * Strong knowledge of computer and/or network security systems, applications, procedures, and techniques.
 * Ability to identify and resolve computer system malfunctions and operational problems.
 * Skill in organizing resources and establishing priorities.
 * Work with clients requires interpersonal skills.
 * Must have a "Can do" Attitude.
 * Must be a good listener.
 * Takes constructive criticism.
 * Works well in a team environment.
 * Must be a self-starter.
 * Analytical problem solver.

## Description

The Desktop Support Analyst II will be focused on daily support requests with inclusion of assisting in IT related projects as required by the IT management team. Other team members will be working on balancing the workload and assisting to increase the current project management capacity., * Perform day to day IT Support needs of the business according to service level targets and objectives as specified by management

 * Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
 * Identify and recommend to management proactive system and application enhancements for business improvements with a cost benefit approach.
 * Perform software and application installation, and upgrades.
 * Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.
 * Track, prioritize and document requests using a support desk ticket system.
 * Administer phone systems including hardware, softphone, voicemail and cellular.
 * Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems.
 * Work as a team member with other technical staff.
 * Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
 * Document all aspects of work including network problems and resolutions for future reference.
 * Other duties as assigned.