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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP Business Process Expert - **Company:** Iberdrola group - **Location:** Blantyre, UK - **Salary:** £59,200.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Computer Engineering, SAP ERP, Scrum Methodology, Power BI, SAP Business Suiteing, Software Engineering, Information Technology - **Published:** June 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=7584022cbed6a1ee ## About the Role Do you have experience in UX?, Do you have a Master's degree?, * Bachelor's degree in Computer Engineering, Computer Science, similar technical field of study, or equivalent practical experience. * Experience of successfully delivering large software projects in challenging environments e.g., multiple vendors, technologies, geographies * Experience of leading diverse teams across the full software development lifecycle * Experience working in, or delivering change for telecommunications customer complaints environments (e.g., complaint intake/triage, root cause analysis, resolution processes, and supplier-led fault/repair complaints) * Excellent communication and the ability to manage senior stakeholders * Promote a culture of creativity, knowledge sharing and growth * Knowledge and experience of the SAP software development lifecycle * Experience of improving customer front end systems - UX design * Ability to analyse large volumes of complex data and derive solutions to problems, * Master's degree in Computer Engineering, Computer Science, or similar technical field of study * Ability to architect and design end to end solutions involving multiple technologies * Experience of SCRUM/Agile * Knowledge and understanding of the UK Energy Retail Market * Knowledge and understanding of complaints drivers and controls (e.g., customer experience pain points, repeat contacts, service credits/compensation, Ofcom requirements, and regulated complaint reporting and/or ombudsman escalation) * Experience in a complaints/Customer Service business improvement environment * Experience of using and building Power BI reporting ## Description ScottishPower's SAP Business Process Experts play a key role in driving our roadmap of improvements to help deliver the best possible experience to our customers. In this role, you will be responsible for delivering significant system and process changes to support business improvements within the Complaints teams, spanning across multiple technologies and 3rd party vendors and supporting both Energy and new product customer journeys. We are looking for IT professionals with strong technical and stakeholder management skills to join our Complaints Business Transformation team. What you'll be doing You'll be responsible for ensuring that systems in place for complaint and service management derive maximum efficiency and effectiveness for end users. Your role will focus on identification of issues that lead to complaints or cause complaint resolution to be elongated with a view to eradicating and improving all systems and processes within your focus area, including end-to-end customer journeys across Energy and telecommunications. You will support large cross business projects to deliver new solutions to ensure customer experience and complaints are a key focus. You will be devising business requirement documents for complex changes and managing senior stakeholders, developers and testers to drive forward system and process improvements. You will also develop programmes that support automations of basic processes at all enhancing the customer experience. 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