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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Incident Manager - UK - **Company:** AXS - **Location:** London, UK - **Experience:** Experienced - **Salary:** £70,000.0 - £75,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Confluence, JIRA, Microsoft Azure, Cloud Computing, Databases, Issue Tracking Systems, Datadog, Google Cloud - **Published:** June 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=cd4f1cbdf6a31ec6 ## About the Role Do you have experience in Organizational skills?, Do you have a Bachelor's degree?, * BA/BS Degree (4-year) Technical or business field * 2-4 years Experience working in incident management or related field. * Experience in roles which have provided a good technical understanding of the relationships between databases, networks, application stacks and monitoring solutions. * Hands on experience using the following tools: + Jira/Confluence or another ticket tracking or centralized platform * + Statuspage * + Datadog On-Call or another escalation tool + Datadog or other log aggregation tools + Slack or another messaging tool + Zoom or another business quality Video conference solution + Other monitoring or escalation tools * Strong organizational skills with the ability to manage multiple projects simultaneously. * Strong verbal and written communication skills * Demonstrated ability to work under pressure, recognize problems and find solutions. * Familiarity with cloud platforms and their services, preferably AWS or Azure, or Google Cloud, to leverage cloud-based resources effectively. * High attention to detail. * Ability to take command to facilitate effective communication during meetings. This includes removing distractions * Ticketing industry Knowledge preferred. ## Description The Incident Manager will be responsible for responding quickly to incident escalations, quickly identifying issues, mobilizing support teams and stakeholders to identify solutions, analyze options and implement resolution steps. The Incident Manager will also be expected to run change management meetings and perform tasks to support the process. Where: You'll be based at our head office opposite London Bridge station. We offer flexible start and end times and also welcome flexible working conversations. What Will You Do? * Take direct actions to resolve an incident when possible, or use Datadog On-Call to identify and mobilize appropriate resources to investigate then mitigate or resolve the incident. * Keep teams focused on the shortest path to mitigate/resolve the incident. * Working with Engineers and support teams determine the Root Cause of an incident and help identify improvements that will prevent a repeat of the incident and reduce negative impact to our customers and clients when using our products and services. * Lead RCA meetings and promote blameless discussion to encourage openness. * Ensure timely completion of Jira Tickets, create update documentation in our confluence pages as needed. * Work with teams to ensure the correct submission of change tickets and provide support where required. * Provide clear, concise and frequent communication across communication channels as per SLA's. Use Slack, Zoom and Statuspage to communicate effectively with all support and stakeholders during an incident. * Act as part of global support team that ensures coverage 24/7/365. Serve in an on-call capacity on a regular schedule. * Identify how Monitoring and Alerting could be improved to detect the incident quicker. * Determine if Processes need to change to improve escalation or recovery efforts. * Follow up after meetings to ensure agreed upon tasks are completed. * Be on rotation to lead change management meetings. ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)