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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ICT Service Desk Analyst - **Company:** Seven Group Holdings Limited - **Location:** Esher, UK - **Salary:** £34,445.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Remote Access Technology, Software Deployment, Software Engineering, Office365 - **Published:** June 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=39a53040cc449a82 ## About the Role * Previous experience working within an IT Service Desk, Helpdesk, or Technical Support environment. * Strong knowledge of Windows 11 operating systems. * Experience supporting Microsoft 365 applications and services. * Familiarity with laptop, desktop, printer, and mobile device support. * Understanding of Active Directory and user account administration. * Experience diagnosing and resolving hardware and software issues. * Excellent communication and customer service skills. * Strong problem-solving abilities and attention to detail. * Ability to manage competing priorities in a busy support environment. * Experience using IT service management or ticketing systems., * IT Service Desk, Helpdesk: 1 year (required) ## Description Seven Resourcing is seeking an experienced and customer-focused ICT Service Desk Analyst to join a busy IT and Digital Services team in Esher. This is an excellent opportunity for an IT professional with strong technical support experience who enjoys delivering high-quality customer service while resolving a wide range of technical issues. Working within a fast-paced service desk environment, you will provide first and second-line support to a large user base, ensuring technology systems, devices, and applications remain operational and effective., * Provide technical and operational support to end users across multiple departments. * Deliver first and second-line IT support via telephone, email, remote access, and face-to-face assistance. * Install, configure, maintain, and troubleshoot Windows 11 laptops, desktops, docking stations, printers, and other end-user devices. * Support and administer Microsoft 365 applications and services. * Configure, deploy, and support mobile devices including iPhones and iPads. * Assist with user account administration, password resets, and access management. * Diagnose and resolve hardware, software, network, and connectivity issues. * Log, prioritise, and manage incidents and service requests through the IT service management system. * Escalate complex technical issues where appropriate while maintaining ownership of tickets. * Support multifunctional devices (MFDs), peripherals, and associated software. * Assist with device builds, software deployments, upgrades, and system rollouts. * Maintain accurate documentation and knowledge base articles. * Ensure service levels and performance targets are consistently achieved. * Deliver excellent customer service and communicate effectively with users of varying technical ability. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)