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# IT Desktop Support Engineer

- **Company:** Axiom
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, JIRA, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Linux System Administration, Microsoft Office, System Center Configuration Manager, Networking Basics, Remote Desktop Services, Remote Infrastructure Management, Software Troubleshooting, Microsoft InTune, Information Technology, Casper Suite, Laptops, Zendesk, Servicenow, User Accounts
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dd86d5b9a9222141

## About the Role

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

## Description

* Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
 * Respond to service requests and incidents via ticketing system, phone, or in-person.
 * Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
 * Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
 * Set up and configure new employee workstations, including user accounts and permissions.
 * Maintain asset inventory and ensure accurate documentation of IT equipment.
 * Assist with onboarding/offboarding of employees from a technical perspective.
 * Support remote users with VPN, remote desktop, and connectivity issues.
 * Collaborate with other IT teams on escalated issues or project-related tasks.
 * Follow security protocols and assist with antivirus, patching, and data protection policies.


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