> Markdown version of [/jobs/ext/3399591-salesforce-lead](https://www.wearedevelopers.com/jobs/ext/3399591-salesforce-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Lead - **Company:** Hitachi, Ltd. - **Location:** Boston, MA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Applications Architecture, Application Lifecycle Management, Computing Platforms, Software as a Service, Cloud Computing, Middleware, Google Analytics, Cloud Services, Runbook, Salesforce.Com, Systems Architecture, Systems Integration, Qualtrics, Apex Code, Enterprise Software Applications, Facebook Flow, SOAPAPI, Salesforce Sales Cloud, Enterprise Integration, Data Management, Hubspot, Restful APIs, Pardot B2B Marketing Automation (Salesforce), Marketing Cloud - **Published:** September 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18410267?backUrl=%2Fcareer%2F18410267%2FSalesforce-Lead-Massachusetts ## About the Role * 8+ years of hands-on Salesforce experience with demonstrated technical leadership in enterprise environments. * Deep knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, platform architecture, security, automation, and integrations. * Strong understanding of Salesforce APIs, REST/SOAP services, Apex, Flow, data models, and enterprise integration frameworks. * Experience reviewing solution designs, architecture, production support issues, and technical implementation approaches. * Ability to quickly learn new applications, understand business processes, and perform impact analysis across complex application ecosystems. * Excellent stakeholder management, problem-solving, communication, and cross-functional collaboration skills. Mandated Required Skills: * Salesforce Sales Cloud, Service Cloud, and Experience Cloud. * Salesforce Platform Architecture and Enterprise Solution Design. * Salesforce Integration Technologies (REST APIs, SOAP APIs, Middleware, Integration Patterns). * Apex, Flow, Automation, Security Model, and Data Management. * Production Support, Incident Management, Technical Troubleshooting, and Root Cause Analysis. * Enterprise Application Ecosystem Support and Boundary Application Management. * Technical Leadership, Client-Facing Communication, and Stakeholder Management. * Documentation, Runbooks, Dependency Mapping, and Support Operations. Preferred Skills: * Salesforce CPQ / Revenue Cloud. * Marketing Cloud / Account Engagement (Pardot). * Salesforce Data Cloud. * Einstein AI / Agentforce. * Experience with managed package implementations and upgrades. * Exposure to Gainsight, ZoomInfo, HubSpot, Salesloft, Qualtrics, Cvent, AEM, Google Analytics, and similar SaaS platforms. * Strong knowledge of enterprise integration architectures and multi-application ecosystems. * Salesforce certifications such as Application Architect, System Architect, Platform Developer, or Administrator. ## Description * Join a highly collaborative Salesforce Managed Services team responsible for supporting and optimizing Salesforce and a broad ecosystem of integrated business applications. * Partner closely with client stakeholders, Salesforce developers, architects, administrators, vendors, and offshore delivery teams to ensure seamless business operations. * Work across Sales, Marketing, Customer Success, Revenue Operations, and Digital Experience platforms that support critical business processes. * Serve as a trusted technical leader, driving application stability, integration excellence, and continuous improvement across the Salesforce landscape. What you'll be doing: * Act as the primary technical lead and escalation point for Salesforce and all boundary applications within the managed services environment. * Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and related integrations. * Troubleshoot complex production issues, perform technical triage, identify root causes, and coordinate with internal teams, vendors, and SMEs through resolution. * Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem. * Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases. * Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound, Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics. * Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) - [Architecting the Future: Leveraging AI, Cloud, and Data for Business Success](https://www.wearedevelopers.com/videos/1096-architecting-the-future-leveraging-ai-cloud-and-data-for-business-success) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)