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# Implementation Manager

- **Company:** FundApps Ltd
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Issue Tracking Systems, Extensible Markup Language (XML)
- **Published:** June 11, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/38704248/

## About the Role

Whilst speed of delivery is an important success factor for this role, the overall client experience is a much higher priority. So while the role requires technical expertise, the key requirements are client-facing, softer skills, and ensuring that we provide the best service possible to our clients - a stellar list of 150+ financial institutions across the globe. We strive to provide the best service, guidance and support possible to these clients, which includes 5 of the world's 10 largest hedge funds, some of whom have been with us since the start (10+ years).What You'll Be Working OnEnsure a consistently excellent client experience by planning, scheduling, and managing the implementation from project kick-off through to go-live.Create a bespoke implementation plan (using our template) based on the client's product suite, profile and objectives.Facilitate recurring meetings with the client where you act as both a product SME and project manager, to ensure the client is meeting
their project milestones and objectives.Guide the client through the data and technical requirements to build out XML/CSV files and configure APIs.Proactively anticipate potential project blockers and challenges, and then find solutions and own the delivery.Contribute to our company goals and team success by proactively identifying opportunities to improve workflows and processes.Use your expertise to share best practices and mentor more junior colleagues. Help facilitate cross-team work and learning, both through formal processes and channels, and by identifying areas to help and offer your support.Work closely with and manage key internal stakeholders across Client Success, Product, Engineering and Regulatory teams to ensure smooth onboarding.What You'll Bring To The TeamRelevant experience in a similar role, preferably within a financial SaaS, FinTech or RegTech company.Financial industry knowledge and experience of working with asset managers, hedge funds, pension funds
and/or banks.A track record of successfully managing multiple and simultaneous complex implementation projects with demonstrated understanding of project scheduling, scope management, resource management, issue tracking, and escalation management.Proven ability to learn required technical and financial knowledge relating to FundApps e.g. manipulating XMLs, using APIs, financial instruments, trading terminology.Experience managing numerous stakeholders with different levels of seniority and different priorities.Advocate for clients, whilst balancing it with "what's best for FundApps and the broader client base".Ability to adapt to change quickly and handle a fast-paced, growing environment.Excellent communication (written and verbal) and organisational skills.A passionate, dedicated and solutions-focused attitude.A real thirst for knowledge and a desire to constantly improve - FundAppers are a curious bunch of people!A Few Things To Know Before You ApplySalary

## Description

Reporting to the Lead Implementation Manager in New York, you will be responsible for ensuring clients can use the services they've signed up for as quickly as possible. This includes onboarding new clients and adding new services for existing clients. The key areas of focus for the Implementation Manager are the governance of the implementation project, and assisting with the technical system setup by providing subject matter expertise throughout each stage of the implementation.


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