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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EUC/IT Engineer - **Company:** Sword Group - **Location:** Aberdeen, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Video Cards, Hard Disk Drives, Virtual Private Networks (VPN), Mobile Application Software, Microsoft Office, Microsoft Software, Windows Servers, Cloud Services, Topdesk, Laptops, Servicenow - **Published:** June 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=892c3cafd0d42086 ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, * Previous experience in end-user computing (EUC) or desktop support roles, either in office-based or field-based settings * Experience working across multiple sites or customer environments is helpful * Ability to troubleshoot issues effectively and work with users at all levels * A full, clean UK driving licence. Familiarity with: * Operating Systems - Windows 10/11 and Windows Server (2016, 2019, 2022) * Microsoft applications - Microsoft 365, Office, Teams * Basic hardware maintenance - e.g. replacing RAM, hard drives, or graphics cards * Support tools - ServiceNow, TopDesk, N-Able, or other service desk platforms * Cloud services and virtualisation technologies (hands-on experience or willingness to learn) ## Description As an EUC/IT Engineer, you'll play a key role in delivering dependable, on-site IT support across multiple client locations in Aberdeen. Working closely with customers, you'll support and maintain desktops, laptops, AV systems and mobile devices, ensuring minimal disruption and maximum reliability. You'll also have an opportunity to be involved in project-style work, so adaptability, excellent communication, and a proactive mindset are essential. This role offers variety, challenge, and the chance to work across diverse environments - from office floors to offshore vessels - all while delivering excellent service and real impact. * Diagnose and carry out minor repairs on desktops, laptops and peripherals (RAM, HDDs, batteries, keyboards, etc.) * Install and troubleshoot supported software and standard mobile applications * Configure mobile devices for secure work use (email, VPN, MFA tools) * Set up, maintain, and support AV systems in meeting rooms and collaboration spaces * Provide basic troubleshooting support for printers and scanners, escalating to third-party vendors when needed * Deliver the above activities across client sites and on offshore assets as part of project delivery * Ensure consistent delivery in line with customer SLAs and excellent end-user experience, At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. 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