> Markdown version of [/jobs/ext/340002-automotive-systems-support-engineer](https://www.wearedevelopers.com/jobs/ext/340002-automotive-systems-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Automotive Systems Support Engineer - **Company:** RAC Motoring Services - **Location:** Walsall, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Office, Windows Remote Assistance - **Published:** June 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=405bcb1efd91ea7d ## About the Role Do you have experience in Microsoft Office?, We're looking for someone with a strong mechanical background and excellent communication skills. You might be: * A workshop controller, mechanic or vehicle technician looking to move into a more analytical and advisory role * Experienced with vehicle diagnostics, repairs and workshop operations * Comfortable reading and interpreting technical reports * Confident in using systems and handling multiple cases with attention to detail What you'll need... * A minimum NVQ Level 3 (or equivalent) in Motor Vehicle Engineering * Level 3 EV Trained (Or desire to work towards) * A minimum of 5 years' experience as a vehicle technician, mechanic or in a workshop controller role * Strong working knowledge of diagnostic systems and repair procedures * Clear, professional communication - both written and verbal * Comfortable with Microsoft Office and case management systems ## Description Are you a skilled mechanic ready to transition from the shop floor to a dynamic desk-based role? Do you want to use your technical knowledge to make a real difference without getting your hands dirty? We have an exciting opportunity for a Technical Support Mechanic to join our rapidly expanding Motability team! As a Automotive System Support Engineer, you'll play a key role in ensuring customers receive the best solutions. Working as part of our dedicated team, you'll provide remote assistance and expert technical advice to resolve vehicle issues efficiently and accurately. What you'll do... * Provide remote assistance to patrols, retailers and customers to guide real-time repairs and resolve vehicle issues efficiently * Support our internal roadside teams with live diagnostics, helping to increase first-time fix rates and reduce the need for vehicle recovery * Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions * Monitoring and sharing technical insights to keep RAC and Motability Operations aligned with evolving technologies * Ensuring warranty processes are applied fairly and consistently across the retailer network ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [OLAP for AI Applications and why you should care](https://www.wearedevelopers.com/videos/100212-olap-for-ai-applications-and-why-you-should-care) - [AI in the Open and in Browsers - Tarek Ziadé](https://www.wearedevelopers.com/videos/1787-ai-in-the-open-and-in-browsers-tarek-ziade) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) - [On developing smartphones on wheels](https://www.wearedevelopers.com/videos/258-on-developing-smartphones-on-wheels) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)