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# Customer Service & Technical Specialist - Automotive / Motorcycle

- **Company:** MMP & Associates
- **Location:** Las Vegas, NV, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Electronic Mailing, Application Data
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aa5900d33c5d5e8b

## About the Role

* General knowledge of EBC products, automotive braking systems, and motorcycle braking systems.
 * Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced office environment.
 * Understanding of sales office procedures and warehouse functions.
 * Excellent computer skills, including Microsoft Excel.
 * Knowledge of Sage is a plus.
 * Strong interpersonal, verbal, and written communication skills.
 * Ability to solve problems quickly, accurately, and efficiently.
 * Self-starter with a positive attitude and ability to work well with others.
 * Professional appearance and demeanor.

## Description

* Develop and maintain strong knowledge of all EBC products.
 * Assist office staff with incoming customer phone calls.
 * Support U.S. and international customer accounts.
 * Provide automotive and motorcycle technical support to customers.

PRIMARY RESPONSIBILITIES - MOTORCYCLE & AUTOMOTIVE DEPARTMENTS

 * Assist customers by phone and email with vehicle part lookups and product identification.
 * Support customers with warranty claims through phone and email communication.
 * Learn, navigate, and utilize automotive and motorcycle catalogs, including Excel-based and hard-copy versions.
 * Assist sales staff with order processing for EBC Brakes customers and Perfect Brakes accounts.
 * Provide customers with current stock availability and estimated arrival dates for out-of-stock items.
 * Respond promptly and professionally to customer inquiries, returns, and service requests.
 * Assist the Technical Department with measuring and confirming product specifications.
 * Develop a thorough understanding of product catalogs and help identify missing information, new application data, or errors in existing applications.
 * Coordinate with the U.K. team as needed to resolve product, catalog, or customer support questions.
 * Perform other duties as assigned.