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# Helpdesk Support

- **Company:** Credit Bureau Systems, Inc.
- **Location:** Paducah, KY, United States
- **Salary:** $39,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Service Software, Software Engineering, Windows Desktop, Wi-Fi Technology, Computer Equipment, User Accounts
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2ab40c2c26714bcd

## About the Role

* 1+ years of hands-on experience troubleshooting Windows desktop/laptop hardware and software
 * Experience with Active Directory, ticketing systems, or remote support tools (ConnectWise, ScreenConnect, etc.)
 * Comfortable working onsite daily in Paducah, KY
 * Strong communication skills - able to explain technical issues to non-technical staff without frustration on either side
 * Reliable, dependable, and able to prioritize multiple open issues at once

Nice to Have

 * Associate degree or certification in IT (A+, Network+) - not required with relevant experience
 * Experience supporting a call center or phone system environment

## Description

Credit Bureau Systems is looking for a Help Desk / Onsite IT Support Technician to join our internal support team in Paducah, KY. This is a hands-on, in-person role supporting employees across hardware, software, and network issues - you'll be the first point of contact when something breaks and the person who gets people back up and running.

What You'll Do

 * Provide onsite and phone-based technical support to internal staff
 * Troubleshoot desktop/laptop hardware, software, and printer issues
 * Set up and image new workstations; manage user accounts in Active Directory
 * Log and track issues through our ticketing system from open to resolution
 * Escalate complex issues to the right internal team when needed
 * Assist with basic network troubleshooting (connectivity, VPN, Wi-Fi)
 * Maintain accurate documentation of fixes and recurring issues, * How many years of hands-on experience do you have troubleshooting Windows desktop/laptop hardware and software issues?
 * Briefly describe a time you resolved a hardware or software issue under a time constraint.

Ability to Commute:

 * Paducah, KY 42001 (Required)