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# Senior Digital Technical Support Engineer - Construction Technology

- **Company:** Caterpillar
- **Location:** Peoria, IL, United States
- **Experience:** Expert
- **Salary:** $112,710.0 - $169,060.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics CRM, Salesforce.Com, Software Engineering
- **Published:** September 7, 2026
- **Apply:** https://dejobs.org/x/x/1DD12279227744EF859BD4049F54F142/job/

## About the Role

* Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
 * Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
 * Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
 * Business Intelligence: Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.
 * Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
 * Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Considerations For Top Candidates:

 * Experience with documentation and knowledge sharing
 * Experience with Earthmoving and Heavy Equipment technology which includes Grade Control (2D/3D) and Payload
 * Experience with Detect & Safety Systems
 * Cat Command, Product Link, VisionLink, as well as technical knowledge of Cat machines, engines and generators
 * Mechanical aptitude and the ability to understand machine systems, components, and operational behavior is preferred
 * Experience with CRM tools with Salesforce or MS Dynamics preferred

## Description

Supports the identification, investigation, monitoring, and resolution of customer issues for products supported by Construction Industries following established standards and processes. These products include Grade Control (2D/3D), Payload, Cat Command, Detect/Safety systems as well as other machine-based inquiries.

What You Will Do:

 * Supports technical tasks related to business processes and applications.
 * Assists in gathering and analyzing business requirements and identifying technical gaps.
 * Participates in troubleshooting activities, root cause analysis, and issue resolution.
 * Follows defined processes for risk assessment, corrective actions, and quality checks.
 * Shares customer feedback with internal teams to help improve products and services.
 * Supports onboarding of any new products into Construction Industries Helpline
 * Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products
 * Develop / maintain healthy working relationships with business partner technical support personnel and serve as primary point of escalation for any technical related issues.