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# Desktop Support Specialist

- **Company:** GTN Technical Staffing
- **Location:** Las Vegas, NV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Troubleshooting, Microsoft InTune, Servicenow
- **Published:** September 11, 2026
- **Apply:** https://www.thejobnetwork.com/job/a8fb4068-a3cb-44f1-a6a8-7e606bb88160/desktop-support-specialist

## About the Role

* Bachelor's Degree from an accredited institution
 * A+ (strongly preferred)
 * 2-4+ years of enterprise technical experience
 * Ability to build rapport with clients
 * Strong troubleshooting and critical thinking skills
 * Positive and professional demeanor
 * Teachable
 * Able to hit the ground running
 * Able to pass a background check/drug test prior to starting

## Description

* Provide technical assistance with computer hardware and software
 * A/V equipment support
 * Network closet cabling maintenance
 * Recommend hardware improvements
 * Track customer issues and resolutions
 * Handle tickets in a timely manner
 * Experience with Service Now and Intune
 * Work independently or with managers or other techs
 * Have strong CS experience dealing with end-users, white glove/executive support
 * Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
 * Be able to work overtime when requested or necessary
 * Be able to multitask and prioritize many different projects, supporting multiple sites