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# IT Operations Expert - Microsoft Dynamics CRM

- **Company:** Liebherr
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Azure, Microsoft Dynamics CRM, Information Technology Operations, Knowledge Management, Microsoft Dynamics, SAP (Applications), Systems Integration, Information Technology, Data Management, User Administration, Servicenow
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1251ed5aae1e1113

## About the Role

* Bachelor's degree in Information Technology, Engineering, or a related field (or equivalent experience).
 * 3+ years of experience in IT Operations or Application Support, within Microsoft Dynamics 365 CRM, or Power Platform environments.
 * Practical experience operating and supporting business-critical applications in a live production environment.
 * Good understanding of Microsoft Dynamics 365 (Customer Engagement), Power Platform, and Azure-based integrations.
 * Experience with application troubleshooting, user administration, roles and access, incident triage, and operational support.
 * Experience troubleshooting across application, integration, and interface layers, including Azure-based integrations.
 * Practical knowledge of IT service management processes, including incident, problem, change, and service request management.
 * Experience with ticketing (ideally ServiceNow), monitoring, operational documentation, and knowledge management tools.
 * Strong analytical and problem-solving skills, with the ability to independently investigate and resolve operational issues.
 * Strong communication and collaboration skills, with a structured, reliable, and service-oriented approach in an international environment.
 * Fluent in English (written and spoken); additional languages such as Spanish or German and relevant Microsoft certifications are considered an advantage.

## Description

* Perform day-to-day operations and support for Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity.
 * Handle incidents, service requests, and operational tasks, ensuring effective investigation, documentation, follow-up, and resolution.
 * Provide hands-on user and application support, including troubleshooting, user administration, roles, access, and issue resolution.
 * Monitor and support interfaces between Dynamics 365, SAP, master data systems, and other connected applications.
 * Investigate application and integration issues, perform root-cause analysis, and coordinate resolution with relevant technical teams.
 * Support deployments and releases from an operations perspective, including environment checks, testing support, and release validation.
 * Maintain and continuously improve operational documentation, support procedures, and knowledge base content.
 * Identify recurring issues and contribute to problem management, preventive actions, service stabilization, and continuous improvement.
 * Collaborate with business users, developers, infrastructure teams, and external support partners, escalating complex or critical issues when required.
 * Translate operational findings into improvement proposals, change requests, and problem records to continuously enhance the OneCRM service.


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