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# NOC / Service Management Analyst

- **Company:** CareerCircle
- **Location:** Richardson, TX, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Bash Shell, Microsoft Outlook, CompTIA Network+, CompTIA Security+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Knowledge Management, Microsoft Office, Nagios, Network Monitoring, Windows PowerShell, Runbook, TCP/IP, Datadog, Scripting, Computer Network Operations, Warehouse Management Systems, SolarWinds (Software), Cisco, Servicenow
- **Published:** September 12, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/richardson/e20e6962-d534-44ce-958a-b6ee688de422

## About the Role

communication & people skills, Network operations center, servicenow, ticketing system, Troubleshooting, Running Bridges, Ccna

Top Skills Details

communication & people skills,Network operations center,servicenow, Required High school diploma or equivalent (Associate's or Bachelor's preferred) 0-2 years of experience in NOC, help desk, IT operations, or technical support Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Familiarity with ITIL fundamentals and incident management Exposure to monitoring tools (Datadog, SolarWinds, Nagios, etc.) Experience with ServiceNow or similar ticketing systems Strong written and verbal communication skills Ability to work rotating shifts, weekends, and holidays Preferred Enterprise or financial services environment experience Datadog dashboards and alert configuration ServiceNow incident, event, and knowledge modules Runbook / SOP documentation experience Basic scripting (PowerShell, Python, or Bash) CompTIA Network+, Security+, or ITIL certification, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Detail Oriented
Microsoft Excel
Customer Service
Microsoft Office
Asset Management
Inventory Control
Order Fulfillment
Material Handling
Microsoft Outlook
Business Valuation
Accounts Receivable
Shipping Management
Inventory Management
Packaging And Labeling
Full Stack Development
Valid Driver's License
Shipping And Receiving
Artificial Intelligence
Business Transformation
Verbal Communication Skills
Warehouse Management Systems
+0
Field Engineering Technician
Actalent

Dallas, TX*On-Site

Voltage
Teamwork
Visionary
Leadership
Innovation
Switchgear
Low Voltage
High Voltage
Commissioning
Wiring Diagram
One-Line Diagram
Circuit Breakers
Electrical Wiring
Project Schedules
Grounding Systems
Safety Procedures
Lock Out / Tag Out
Industry Standards
Sulfur Hexafluoride
Electrical Equipment
Electrical Substation
Valid Driver's License
Electric Power Systems
Artificial Intelligence
Transformers (Electrical)
Engineering Design Process
Troubleshooting (Problem Solving)
Electrical/Electronic Troubleshooting

## Description

Nagios
Datadog
Runbook
Dashboard
Scripting
Operations
ServiceNow
SolarWinds
Coordinating
Communication
Issue Tracking
CompTIA Network+
Technical Support
Help Desk Support
CompTIA Security+
Windows PowerShell
Business Valuation
Financial Services
Service Management
Incident Management
ITIL Certifications
Knowledge Management
Full Stack Development
Operational Excellence
Business Transformation
Bash (Scripting Language)
Verbal Communication Skills
Python (Programming Language)
Virtual Private Networks (VPN)
Key Performance Indicators (KPIs)
Information Technology Operations
Troubleshooting (Problem Solving)
Cisco Certified Network Associate
Dynamic Host Configuration Protocol (DHCP)
Information Technology Infrastructure Library, The NOC / Service Management Analyst is responsible for monitoring enterprise network and system health, managing incidents, and ensuring timely communication and coordination during outages. This role serves as a critical link between monitoring operations and technical support teams, ensuring service continuity and operational excellence. Key Responsibilities: Monitoring & Alert Response: Monitor network and system health using enterprise monitoring tools. Respond to alerts and collaborate with Level 2/Level 3 support teams for troubleshooting and resolution. Escalate issues appropriately based on severity and impact. Knowledge Management: Maintain and update Knowledge Base (KB) articles with handling instructions for recurring alerts and incidents. Ensure KBs are accurate, accessible, and aligned with current operational procedures. Incident Management: Ensure all incident details are accurately documented in ServiceNow, the system of record. Act as Incident Manager during technical
bridge calls for major outages. Coordinate resources and send timely communications during major incidents. Verify startup and shutdown procedures for critical applications. Confirm successful completion of critical job KPIs and batch processes. Vendor & Change Coordination: Communicate vendor-related outages to L2/L3 teams., Loans
Finance
Budgeting
Leadership
Management
Collections
Multitasking
Financial Sales
Customer Service
Influencing Skills
Debt Consolidation
Insurance Products
Business Development
Customer Empowerment
Influencing Without Authority
Medical Practices And Procedures
Management Training And Development
+0
Warehouse Tech
TEKsystems

Dallas, TX*On-Site

Auditing
Operations
ServiceNow
Warehousing
Cleanliness
Cycle Counting


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