> Markdown version of [/jobs/ext/3402859-information-technology-specialist](https://www.wearedevelopers.com/jobs/ext/3402859-information-technology-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Specialist

- **Company:** DCCCA, Inc.
- **Location:** Wichita, KS, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Business Software, Microsoft Outlook, Desktop Computing, Disaster Recovery, Multi-Factor Authentication, Networking Hardware, Internet Services, Virtual Private Networks (VPN), Software Maintenance, Remote Access Technology, Cloud Services, Anti-Phishing, Microsoft SharePoint, Connectivity Problems, Office365, Information Technology, Laptops, User Accounts
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c1266fd129d10e63

## About the Role

* Requires an associate's degree in or a high school diploma or GED with two to three years related work experience and/or training; or equivalent combination of education and experience

 * 2+ years of experience in IT support, systems administration, or similar technical roles
 * Working knowledge of networking, endpoints, cloud services, and IT infrastructure
 * Experience working with or within a managed service provider (MSP) or co-managed IT environment
 * Ability to work independently while collaborating closely with external partners
 * Clear written and verbal communication skills

 * Must possess a valid state Driver's License, in force automobile liability insurance, and maintain a Motor Vehicle Record (MVR) that meets organization's insurability standard as defined by DCCCA policy. Availability of reliable transportation is required for this position.

## Description

* Installs, configures, maintains, and troubleshoots desktop computers, laptops, mobile devices, printers, audiovisual equipment, and related technology systems in accordance with DCCCA standards and procedures.

 * Assists with the support and maintenance of network equipment, wireless connectivity, internet services, and telecommunications systems.

 * Creates, modifies, and disables user accounts, permissions, and access to organizational systems and applications.

 * Provides technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business software.

 * Provides assistance with password resets, multi-factor authentication (MFA), account access issues, and connectivity problems.

 * Responds to help desk requests and technical support inquiries in a timely and professional manner.

 * Assists with onboarding and offboarding activities, including account setup, device deployment, software installation, and equipment recovery.

 * Provides end-user training and guidance regarding hardware, software, security awareness, and technology best practices.

 * Communicates effectively with users, management, vendors, and service providers to resolve technical issues.

 * Documents incidents, service requests, solutions, and technology procedures in accordance with department standards.

 * Assists with software installation, upgrades, device patching, and routine system maintenance activities.

 * Monitors assigned systems and equipment to ensure reliable operation and reports issues requiring escalation.

 * Supports remote access technologies, including VPN connections and remote troubleshooting tools.

 * Maintains accurate inventory records for hardware, software, mobile devices, technology assets, and assigned equipment.

 * Assists with maintaining software licensing compliance and technology asset management processes.

 * Coordinates with vendors regarding equipment repairs, warranty service, software support, and technology purchases.

 * Assists with implementation of cybersecurity best practices, including endpoint protection, access controls, and security awareness initiatives.

 * Identifies, documents, and reports suspected security incidents, phishing attempts, malware infections, and policy violations.

 * Assists with maintaining technical documentation, procedures, and disaster recovery information.

 * Participates in technology projects, system deployments, equipment refreshes, office moves, and other departmental initiatives.

 * Performs other related duties as assigned.