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# Application Support Manager

- **Company:** Hq Trimble Westminster
- **Location:** Lake Oswego, OR, United States
- **Experience:** Starter
- **Salary:** $86,000.0 - $118,000.0
- **Contract:** Franchise
- **Skills:** Artificial Intelligence, Software as a Service, Cyber Security, Internet Standard, Machine Learning, Open Source Technology, Large Language Models, Information Technology
- **Published:** September 11, 2026
- **Apply:** https://www.builtincolorado.com/job/application-support-manager/11121698?handler=ApplyRedirect

## About the Role

* 5+ years of experience in customer application support within a SaaS product environment.
 * 3+ years of experience in a team leadership or managerial role.
 * Exceptional communication, interpersonal, and problem-solving skills.
 * Proven ability to maintain focus, lead empathetically, and adapt quickly in a fast-paced environment.

Bonus Points For:

 * Background or familiarity with accounting workflows and concepts.
 * Hands-on experience implementing AI tools or LLMs in customer support workflows.
 * Mindset of continuous improvement and evidence of implementing new workflows.

## Description

Are you an empathetic, people-first leader passionate about guiding high-performing support teams and championing cutting-edge AI technologies? Trimble is seeking a dedicated Application Support Manager to empower our team, optimize support workflows, and elevate the customer experience in a fast-paced SaaS environment. Take the next step in your career by driving operational excellence, cultivating talent, and making a meaningful impact across our growing organization.

What Makes This Role Great:

In this role, you will lead a highly collaborative support team where people and innovation come first. You will have the unique opportunity to integrate modern AI tools and Large Language Models into daily workflows, shape support strategies, and directly influence product improvements through cross-functional collaboration.

Key Exciting Responsibilities:

 * Lead, mentor, and empower a high-performing SaaS support team with a focus on coaching, growth, and continuous development.
 * Champion the implementation of AI agents and Large Language Models to automate routine tasks, optimize workflows, and enhance operational efficiency.
 * Partner cross-functionally with Engineering, Product, and Sales teams to advocate for the customer experience and drive product enhancements.
 * Oversee daily queue operations, monitor key metrics, and manage complex customer escalations to ensure exceptional service delivery.
 * Analyze support trends and case drivers to proactively optimize processes and establish best-in-class service standards., Generates revenue through prospecting, new customer acquisition, territory management, and closing business with independent and franchise automotive dealers. Conducts cold calls, manages inbound leads, builds customer relationships, delivers product demonstrations, maintains Salesforce data, manages pipelines, resolves customer challenges, and achieves sales quotas for Autotrader and KBB products.
Top Skills: BombbombExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforce
Cox Enterprises

Sr Manager, Instructional Design Cox Automotive Inventory Solutions

4 Hours Ago
Remote or Hybrid
United States
112K-186K Annually
Senior level
112K-186K Annually
Senior level
Artificial Intelligence * Automotive * Greentech * Information Technology * Machine Learning * Software * Cybersecurity
Leads an instructional design team and oversees learning strategy, curriculum development, and delivery across Cox Automotive. Partners with stakeholders to identify capability gaps, prioritize investments, manage learning portfolios, and deliver instructor-led, virtual, digital, and blended solutions. Drives innovation using learning technologies and AI-enabled practices, measures program effectiveness, manages resources and priorities, and develops a high-performing team focused on business impact and continuous improvement.
Top Skills: AI, Identity Digital